My colleague's bad experience with Toyota Pasong Tamo and his brand new vios..check this out. -----Original Message----- From: Tarlit,Roulette, CK-Engineering [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 08, 2007 10:46 AM To: 'Anne Fernando, GW-CDD'; 'Arnold Caballes, GW-CDD'; 'Arnold Sahagun, GW-CDD'; 'Art Castro, GW-CDD'; 'Bobby de Leon, GW-CDD'; 'Erika Galang, GW-CDD'; 'Mad Mendoza, GW-CDD'; 'Marichu Veracruz, GW-CDD'; 'Marj Lee Oliver, GW-CDD'; 'Rhoneil Prado, GW-CDD'; 'Roger Manahan, GW-CDD'; 'Amie Rasalan, ENGG'; 'Antonio Casaclang, EME'; 'Arnold Jingco, ENGG'; 'Benny Dizon BMD, ENGG'; 'Edgar Ragasa, ENGG'; 'Efren Manguiat, JB-SVC ENG'; 'Eloida Santillan, ENGG'; 'Gerry Sarmiento, JB-ENG'; 'Jeff Jazul, JB-ENG'; 'Jo Villarisco, JB-ENG'; 'Mae Ferrer, JB-ENG'; 'Mario Bes, JB-ENG'; 'Mario Sunga, JB-ENG'; 'Oscar Guntalilib, JB-ENG'; 'Paul Bautista, Chowking ENGG'; 'Raffy Reyes, JB-ENG'; 'Ricky Cruz, JB-ENG'; 'Robert del Pilar,InHouse Eng'g'; 'Romi de Jesus, ENGG'; 'Ruben Batulan, JB-ENG'; 'Speedy Pumaren, JB-ENG'; 'Analyn Matining, CK-BDF'; 'Emmanuel Lim, CK-BDF'; 'John Par, CK-BDF'; 'Luis Ofreneo, CK-BDF'; 'Melissa Go, CK-BDF'; 'Orlan Fernandez, CK-BDF'; 'Roderick Cabilin, CK-BDF'; 'Ruth Baguio, CK-BDF'; 'Adriel Ramos, CK-ENG'; 'Alex Lingad, CK-ENG'; 'Alexander Esdrelon, CK-ENG'; 'Bren La Rosa, CK-ENG'; 'Dindo Dumlao, CK-ENG'; 'Dolly Coscolluela, CK-ENG'; 'Dona del Mundo, CK-ENG'; 'Eleazar Amago, CK-ENG'; 'Enrico Alcanzare, CK-ENG'; 'Erna dela Cruz, CK-ENG'; 'Ernesto Fortaleza, CK-ENG'; 'Jose Tadeo Macario, CK-ENG'; 'Joselito Dollesen, CK-Eng'; 'Jun Licerio, Jr., CK-ENG'; 'Larry Portem, CK-ENG'; 'Leo Francisco, CK-ENG'; 'Lia Magno, CK-ENG'; 'Manuel Calimbahin, CK-ENG'; 'Monching Drice, CK-ENG'; 'Norelai Sambilay, CK-ENG'; 'Paul Bautista, CK-ENG'; 'Porfirio Cruz, CK-ENG'; 'Renato Jose, CK-ENG'; 'Rio Tan, CK-ENG'; 'Ronald Rival, CK-ENG'; 'Roulette Tarlit, CK-ENG'; 'Rudel Velilla, CK-ENG'; 'Weng Sara, CK-ENG'; 'Arlene Benolirao, CK-FINANCE'; 'Cherryl R. Montalvo, CK-Finance'; 'Christine Saito, JB-FINANCE'; 'Mark Jayson Eduardo, CK-FINANCE'; 'Nangie Ching, CK-ACCTG'; 'Theresa Santillan, CK-FINANCE'; 'Apple Ty, CK-FSC'; 'Arjey Jabeguero, CK-FSC '; 'Chidanice Jose, CK-FSC '; 'FSC Encoder 1, CK-FSC'; 'FSC Encoder 2, CK-FSC'; 'Mavie dela Cruz, CK-FSC '; 'Peewee De Vera, CK-FSC'; 'Pierre Javier, CK-FSC'; 'Renato Gonzalez, CK-FSC'; 'Rumina Gabriel, CK-FSC '; 'Angel Santiago, CK-HR'; 'Charito Canonizado, CK-HR'; 'Edward Jimenez, CK-HR'; 'Emil Cayanan, CK-HR'; 'Geraldine Flores-Alumbro, CK-HR'; 'Hanz Modestano, CK-HR'; 'Jeric Prospero, CK-HR'; 'Jojo de Guzman, CK-HR'; 'Mike Parado, CK-HR'; 'Solon Manalo, CK-HR'; 'Arcy Santos, CK-HR'; 'Cielo Paguia, CK-HR'; 'Emanuel Pableo, CK-HR Training'; 'Emely Sales, CK-HR'; 'Gary Vinuya, CK-HR Training'; 'Jem Cooper, CK-HR'; 'Jerico Ondra, CK-HR Training'; 'Jo Anne P. Chavez, CK-HR'; 'Leo Camero, CK-HR Training'; 'Ma. Perpetua Dorado, CK-HR'; 'Maybelle Santos, CK-HR'; 'Mharikris Arenas, CK-HR'; 'Michele Cruz, CK-HR'; 'Mimi Sta. Rosa, CK-HR'; 'Paolo Perez, CK-HR'; 'Rodel Duco, CK-HR'; 'Ted Mendoza, CK-HR'; 'Tirso Palermo, CK-HR Training'; 'Arman Aquino, CK-IT'; 'Deejay Ello, CK-IT '; 'Jigz Enerio, JB-IM'; 'Joan Jiao, CK-IT'; 'Jonathan Orel, CK-IT'; 'Karen Kam, CK-IT'; 'Maira Lagura, CK-IT '; 'Malou Castor, GW-Helpdesk'; 'Mario Husayan, CK-IT'; 'MIS 1, CK-IT'; 'MIS 2, CK-IT'; 'MIS 3, CK-IT'; 'Ramil Ongkingko, CK-IT '; 'Raymond de Leon, CK-IT'; 'Ritche Guatato, CK-IT'; 'Ruel de Guzman, CK-IT '; 'Toti Castillo, CK-IT'; 'Virgilio Juliano, CK-IT'; 'Augusto Basagre,Jr.,CK-MARKETING'; 'Candice Jewel Luna, Ck - Marketing'; 'Carl Carandang, CK-MARKETING'; 'Carmina Mariano, CK-MARKETING'; 'Christy Baldonado, CK-MARKETING'; 'Dondon Tayag, CK-MARKETING'; 'Eric Paduit, CK-MARKETING'; 'Eric Reyes, CK-MARKETING'; 'Ernest Lester Concepcion, CK-MARKETING'; 'Eugenio Montanez, CK-Mktg'; 'Flaurend May Atuelan, Ck - Marketing'; 'Gerardo Lim, CK-MARKETING'; 'Harvey Dollison, CK-MARKETING'; 'Hermie Laygo, CK-MARKETING'; 'Irish Banua, CK-MARKETING'; 'Jeffrey Bonifacio, CK-MARKETING'; 'Jeling Roxas, CK-MARKETING'; 'Jericho Palmos, CK-MARKETING'; 'Jesus Rafael Ngo, Ck - Marketing'; 'Jojo Ajero, CK-MARKETING'; 'Joliver Francisco, CK-MARKETING'; 'Lou Darlence C. Ojales, CK-Marketing'; 'Luis Zabala Jr., CK-MARKETING'; 'Marivic Visperas, CK - Marketing'; 'Marlon Sison, CK-MARKETING'; 'Michael Keil, CK-MARKETING'; 'Nino Israel Bordado, CK-MARKETING'; 'Obet de Castro, CK-MARKETING'; 'Odie dela Cruz, CK-MARKETING'; 'Paygee Bajamunde, CK-MARKETING'; 'Pia Quintana, CK-MARKETING'; 'Richie Manayon, CK-MARKETING'; 'Ricky Balbin, CK-MARKETING'; 'Robby Aquino, CK-MARKETING'; 'Roque Maravillas, CK-MARKETING'; 'Rosalyn Kahiwat, CK-MARKETING'; 'Shiena Marie Cabansag, CK - Marketing'; 'Weng Escobar, CK-MARKETING'; 'Edward Rebulado, CK-IO '; 'Ella Calpito, CK-OPR'; 'Jimmy Enriquez, OperatCK-IOns '; 'Joel Puno, CK-OPR'; 'Jowie Busog, CK-OPR'; 'Lee Lanuza, CK-OPR'; 'Nilo Tayag, CK-OPR'; 'Art Aben, CK-OM'; 'Edmund Caparas, CK-OM'; 'Josie Tanedo, CK-OM'; 'Julius Grefalda, CK-OM'; 'Mean Ambrosio, CK-OM'; 'Sam Paduit, CK-OM'; 'Albert Olivar, CK-POA '; 'Boyet Geronimo, CK-POA'; 'POA Encoder'; 'Raffy dela Rosa RDR, CK-EXEC'; 'Vhing Santiago, CK-EXEC'; 'Ana Areopagita, CK-RSS'; 'Anna Katerina Ubaldo, CK-RSS '; 'Carolyn Carandang, CK-RSS'; 'Ces Senobin, CK-RSS '; 'Charo Villafuerte, CK-RSS'; 'CJ Carpio, CK-RSS '; 'Hermie Oracion, CK-RSS'; 'Karol Atotubo, CK-RSS '; 'Mary Antonette Joson, CK-RSS'; 'Nerma Bunggay, CK-RSS'; 'Nickie Bertie, CK-RSS'; 'Sheck Ty, CK-RSS'; 'Tina Tan, CK-RSS' Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: WATCH OUT: 2008 Toyota Vios and Toyota Pasong Tamo WARNING: I would like to share my experience with all my co-employees. I have been having trouble since I availed of my first car plan last April 28, 2007. I chose and settled for a brand new 2007 Toyota Vios which was purchased through the company's accredited dealer " TOYOTA PASONG TAMO". I have noticed a slight unpleasant smell coming from the air con vents on the first month. I reported this to the dealer's sales account executive "Mr. Romel Ocampo ". He said to observe it more as it is quite normal and since the smell pass away after a few minutes when the air con is turned on. On the succeeding weeks, the unpleasant smell becomes unbearable. The smell won't go away anymore, even when the air con is running for a long time already. The cars interior now slowly smells too. On July 23, I brought the car to TOYOTA PASONG TAMO to have the air con problem check including some concerns on its brake and clutch system. I also have the periodic maintenance done (change oil). For specifics, the assigned Service Advisor was Mr. Chino Zamora. The following day, I check the status of my car and have to go through the hassle of looking for somebody who knows the status. Eventually, I was able to get in touch with Mr. Romel and was advised to just call Ms. Sheila. Ms Sheila said that my car is already done and that she can have it delivered in the afternoon. When the car was delivered, I was upset, as none of the problems I pointed out was done except for the change oil, as the driver said he needs to collect payment. So, I did not accept the car. I called back TOYOTA PASONG TAMO and look for Mr. Chino. I learned from Ms. Sheila that Mr. Chino Zamora is on training and will just transfer me to a new Service Advisor, Mr. Edwin Uytiengco. He said he will double check on my car. On the 27th, I was advised that my car is now ready for delivery. I was on field that time so I asked my wife to get the car from Pasong Tamo and just pick me up when I return on the 28th. DON'T STOP NOW BUT THE WORSE IS YET TO COME. As I take over the driving from my wife, I can't help but to get more upset and angry. True, the bad odor is gone. BUT WHAT'S taken in its place is the smell of an FABRIC SOFTENER "DOWNY". And mist /fog are coming out of the air con vents. It was a Saturday afternoon, so I wasn't able to call back the dealer at once. Upon checking my car the following day, the dashboard is dirty, the carpet and front seats were worst. It was tainted with oil stains. How do you think anybody would feel and react to such!!! First thing Monday, I called Romel and complained what they have done to the car. I wasn't able to bring back the car to TOYOTA PASONG TAMO until last August 3. I was introduced to Ms Juliet Tatoon, Customer Relations Head, and was said that she will personally monitor the car's problem. She led me to the same former Service Advisor, Mr. Chino Zamora, which in turn filled up the routine Service Request Form. I told him the same items as before plus an additional item, vibration coming from my dashboard, which must have arose during the previous cleaning/washing of my air con system. We even test drive the car for them to confirm my complaints. THIS IS THE MOST OUTRAGEOUSLY FUNNY PART!!! On Aug 4, Mr. Chino Zamora called and reported that they have completed adjusting the clutch and brake system but they need more time on the air-conditioning system. He said that If my complain is the DOWNY smell, they could wash it out away but the bad odor will most probably come back. He further said that they have observed the same problem on other VIOS unit they have serviced... OH MY GOD, if I could only describe the outburst of words that I was able to tell him. EVERYTHING IS WRONG!!! 1) For a three month old car, the aircon evaporator and filters must still be clean and on top condition. 2) You do not use a fabric softener to clean these aircon components. 3) Filters should not be washed, they are replaceable items. 4) How can TOYOTA PASONG TAMO claim that the car was changed oil, when all other items raised were not done during the first service request. 5) Their service is bad; the interior should have been protected. A few thousand peso savings is not worth it. 6) Toyota must have informed the public of the aircon design lapses, just like the cigarettes warning to its smokers. 7) TOYOTA PASONG TAMO service at its worst 8) The car is still in the Dealer's possession, UNDER EXPERIMENT. YOU MAY NOT BE AFFECTED, BUT THIS WARNING MAY SERVE YOU SOME OTHER TIME.
THIS MIGHT HAPPEN ONCE IN EVERY THOUSAND UNIT OF VIOS. BUT IT HAPPENED TO MINE. THINK TWICE WITH THE NEW TOYOTA 2008 VIOS. WATCH OUT. Roulette D. Tarlit Project Engineer Jollibee Corporate Engineering Tel.# 6341111 loc 4635 Mobile # (0918) 9192576
