28 July 2008
 
 
 
 
When People Hurt You At Work
by Rick Warren

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As long as you work with people, the odds are high that they will hurt you 
at different times. Customers will abuse you. Competitors will lie about 
you. Associates will betray you. Bosses will not appreciate you.
Sometimes people hurt you intentionally, sometimes they do it 
unintentionally. It doesn't matter - it still causes pain just the same! 
The typical response when we are hurt is to become resentful. Resentment 
is holding onto a hurt. Rather than letting it go, you remember the hurt 
by reviewing it again and again in your mind. However, rather than making 
you feel better, resentment only intensifies the hurt. Every time you 
review it, the hurt seems to get bigger and it feels even more unfair.
The Bible states that resentment is self-defeating and gives three reasons 
for this:

It is unreasonable. Harboring resentment will not change the past or 
correct the problem. It just causes you to act in foolish ways. "To worry 
yourself to death with resentment is a foolish thing to do" (Job 5:2). 
It is unhelpful! Resentment always hurts you more than it does the person 
you resent. You feel miserable while the offender goes unaffected! "You 
are only hurting yourself with your anger" (Job 18:4). 
It is unhealthy! Physicians say that resentment is an unhealthy emotion. 
It can literally poison your system. "Some men stay healthy until they 
die. Others live and die with bitter hearts" (Job 21:23-25). 
If all of the above is true, there remains an important question: How 
should we handle the hurt?
1.  REVEAL YOUR HURT. Admit it to someone you trust. And tell God you 
hurt. Don't repress it - confess it! If you swallow your anger, your 
stomach will keep score. I say, "Revealing your feeling is the beginning 
of healing."
2.  RELEASE YOUR OFFENDER.  Let them go. Forgive them - for your own peace 
of mind. You will never stop hurting until you have forgiven them, whether 
they have requested forgiveness or not. Just remember how much God has 
forgiven you and trust God to settle the score.
3.  REFOCUS YOUR LIFE.  As long as you focus on someone you hate - you 
allow him or her to control you. When you say, "He makes me so mad," you 
are admitting that he has control over your emotions. Do not simply resist 
the resentment; replace it with other thoughts. Remember this simple 
truth: You can only have one thought at a time - and YOU are responsible 
for that thought!
Adapted from a column by Dr. Rick Warren, the author of numerous books, 
including the highly acclaimed, The Purpose-Drive Life, which has been 
translated into many languages and sold throughout the world. It affirms 
the importance of having a carefully considered, clearly expressed purpose 
to guide everyday life.
Reflection/Discussion Questions
1. When was the last time you had a hurtful experience in the workplace? 
How did you respond to this situation?
2. Has there ever been a time when you harbored resentment toward another 
person? Perhaps you are feeling resentful toward someone right now. Has 
resentment proved to be helpful - or harmful - for you in moving forward 
in the relationship with that individual, and with others? Explain your 
answer.
3. Do you agree with the statement that being resentful or feeling bitter 
toward another person or persons can actually take a toll on you 
physically? Why or why not?
4. Which of the suggestions - if any - for handling hurt inflicted by 
others seem most useful? What other steps might you consider to overcome 
destructive feelings of resentment?
NOTE: If you have a Bible, consider these other passages that deal with 
this topic:
Proverbs 14:10; Isaiah 38:15-17; Lamentations 3:13-15; Romans 3:10-18; 
Hebrews 12:15; James 3:13-18
 
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