Le 01/10/2012 10:52, Marco Cunico a écrit :
Hi,
we are currently deploying WPKG on around 100 desktops (with wpkg-gp)
and we'd like to have your suggestions on which program you use to
give remote assistance to your managed desktops. We are looking on
something like teamviewer/ammyy that could work with UAC and there the
user asking support in not an administrator of the computer. The ideal
solution would support linux as an "operator OS" as most of our IT
staff is on Linux. We've seen UltraVNC and all his "plugins" like DC
or helpware but we'd like to hear your opinion
We use TightVNC here, it's working on Win XP, Vista, 2003 Server, 2000
Server, and 7 (probably on other version too, but we've successfully
used it on all these versions).
We always connect to this VNC server using various Linux client (Fedora,
Arch, Ubuntu etc...). My favourite VNC client for Linux is remmina, but
vinagre and tigervnc also works great. We don't use reverse connections
thought (the IT crew always initiate the connection throught an SSH
tunnel when we're not in the client's network, remmina create the tunnel
for you, which is why I like it)
Here's our package definition for TightVNC:
https://wikit.firewall-services.com/doku.php?id=tuto:gestion_de_parc:wpkg:tightvnc
You just have to manuelly install it on one desktop, configure it like
you want (especially the passwords), then, save the settings in a file
named tightvnc.reg (in the same directory than the installer).
Regards, Daniel
Thanks
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Marco Cunico
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Daniel Berteaud
FIREWALL-SERVICES SARL.
Société de Services en Logiciels Libres
Technopôle Montesquieu
33650 MARTILLAC
Tel : 05 56 64 15 32
Fax : 05 56 64 15 32
Web : http://www.firewall-services.com
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