Hi Susan
I'd suggest requesting some screenshots from her of your site. Apple has a support article on this at their website. This should help you pinpoint the "all broken" problem.
If she is using OSX, suggest that she uses a better browser (that's what I do for users with this OS). OS8 and 9 are another matter - these unfortunates have no other browser choices apart from the older Mozilla 1.02 and Netscape 7.00 I believe.
From past experiences with this piece of software I've found that turning floats off on it can help, also if you use floats then setting them to a fixed width can assist. Of course that may screw the layout for the 95% of browsers that get it right.
You could also investigate completely hiding the CSS from the browser so that users get a unstyled page but with accessible content.
HTH James
Susan R. Grossman wrote: my sister (in Maine and very non-computer savy)
who uses ie 5.2 mac told me the site was all broken.
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