> At lot of work went into the Telstra standards, it's a shame they never
> utilised the knowledge within Rob Pedlow's Research team, because those
> set of standards, that have been in use for almost half a decade, are
> full of holes and misunderstandings.
> 
The latest standards were published in March this year after extensive
dialogue and input from Rob's team. The standards were to raise Telstra's
conformance from priority level 1 to priority level 2. Unfortunately just
after they were published Rob went overseas and Telstra closed down the
standards department (I was the standards manager) leaving the business
units to fend for themselves and effectively removing the link to Robs team.

Graham Cook
www.uaoz.com


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