---"we MUST start at the lowest common denominator and design
for the 'ordinary' user so that the site is easy to use on day one, but
as he/she becomes more literate he/she can use the options of their own
choice." ----
 
I agree, but just how low do you go?..  on my current job I maintain my dept's intranet site... things are so painfully simple a 2 year old could use the site with ease... unfortunately the adults using the site still have difficulty, or maybe these are less than ordinary users... I dunno.  I think that in making it too simple it takes away the point of literacy for some... i.e. they don't attempt to learn.

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