On Aug 14, 2007, at 6:14 PM, Philip Kiff wrote:

...you are not approaching the client-designer relationship in a way
that means "the customer is always right". You are rather approaching it
from a perspective that the customer does not know what is right...

The client is hiring you, presumably, because you provide expertise she does not possess. Obviously there is no call for being confrontational, but if the client is proposing design directions that are in fact contrary to her own best interests, aren't we ethically obliged to point this out and provide alternatives? No matter what the business of the site's owner may be, if the site is not accessible to, and usable by its *target audience* then the site will fail. And guess who's going to be blamed for that failure...



"In a well designed user interface, the user should not need instructions."

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