You could do a lot worse than the high-level recommendations and guides
from Mr. Robert Hoekman, Jr. in
 
"Designing the Moment"
http://books.google.com.au/books?id=SxGfEn9ellcC&dq=%22designing+the+mom
ent%22&printsec=frontcover&source=bl&ots=6iqSQN979P&sig=CrnHFqieRQdaGGvr
74G_fAcPWpM&hl=en&ei=81CgStzILITW7AOylvHgCw&sa=X&oi=book_result&ct=resul
t&resnum=7#v=onepage&q=&f=false
 
(Parts 4 and 5 would be a good section to start)
 
Regards,
 
- Gordon


________________________________

        From: li...@webstandardsgroup.org
[mailto:li...@webstandardsgroup.org] On Behalf Of Jason Grant
        Sent: Thursday, 3 September 2009 11:03 PM
        To: wsg
        Subject: [WSG] (Australian) government best practices


        Hello all,

        Question for colleagues who have worked on Australian Government
sites:  

        Have you ever had to work on transactional sites (i.e. where
users are presented with data based on their circumstances and is
personalised to them - after a login)? 

        If so, are there best practice documents/guidelines you can
share? 

        It would be especially interesting if it is material to do with
online benefit systems.

        Thanks,

        Jason

        -- 
        Jason Grant BSc, MSc
        CEO, Flexewebs Ltd. 
        www.flexewebs.com 
        ja...@flexewebs.com 
        +44 (0)7748 591 770
        Company no.: 5587469 

        www.flexewebs.com/semantix
        www.twitter.com/flexewebs 
        www.linkedin.com/in/flexewebs



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