Dear colleagues, We'll be taking our first two non-paying customers to small claims court next week. If they don't show up, I expect to move toward garnishment of wages.
However, if they appear in court, mediation is the next step. My questions center on development of an appropriate strategy going into mediation: * How should I decide on the amount of the customer's balance that should I settle for? * Do I settle for just a lump sum? * What's the maximum amount of time I should allow for payment of that amount? * Other advice? Thanks, Dave Washburn Consuelo Foundation
