On Mon, 2010-09-13 at 14:07 +0200, Paul van der Vlis wrote: > John A. Sullivan III schreef: > > On Mon, 2010-08-30 at 21:52 -0400, John A. Sullivan III wrote: > >> On Fri, 2010-08-27 at 13:35 -0400, John A. Sullivan III wrote: > >>> On Wed, 2010-08-25 at 16:38 -0400, John A. Sullivan III wrote: > >>>> Hello, all. We've seen this bug rarely but enough to know that it is a > >>>> real bug and not just a coincidence. Here is the report from our > >>>> internal trouble ticket. Unfortunately, it smells like it might be > >>>> something in the NX libraries: > >>>> > >>>> The user called because she could not see her mouse cursor in her > >>>> virtual desktop. It was visible in her physical desktop. As we later > >>>> observed, it was indeed present in the virtual desktop, e.g., if she > >>>> happened to stop the mouse over a file in Konqueror, it would display > >>>> the thumbnail, but the mouse cursor was not visible. > >>>> > >>>> We tried suspending and reconnecting; that did not work. I could see > >>>> where the mouse was supposed to be via my VNC session to her physical > >>>> desktop so I tried to change the mouse cursor theme but that did not > >>>> work (and required a restart of KDE). > >>>> > >>>> Finally, before rebooting to try to re-establish the connection between > >>>> her physical and virtual desktops to display the mouse cursor, we > >>>> thought to suspend her X2Go session and then completely close her X2Go > >>>> client. When she restarted the client and reconnected to her X2Go > >>>> session, the mouse had re-appeared. We did not need to reboot the > >>>> physical computer. > >>> <snip> > >>> We saw this again today for the same user. Has anyone else experienced > >>> this? Thanks - John > >> <snip> > >> We now have another user who experienced this twice today. I'm willing > >> to put in the time to troubleshoot this but I'm not sure where to begin. > >> Any ideas? Thanks - John > > <snip> > > This is now happening many times a day and is causing quite an upset. I > > scoured the Internet for ideas and there seems to be lots of reports > > about this on Debian and Ubuntu but no clear identification of the > > problem or clear fixes. > > > > I posted to the Debian mailing list assuming it is a Debian problem. > > They recommended editing xorg.conf to add Option "SWCursor" "yes" to the > > video driver. That didn't help. Using Ctl-Alt-D as someone else > > suggested to recover the mouse did not help. I'm not sure if NX and > > X2Go are complicating the issue. Has anyone else seen this? Has anyone > > solved it? It is making the system approach unusable. Thanks - John > > I don't know the problem, but did you search the knowledgebase of > Nomachine? http://www.nomachine.com/kb/ > There is much in it about mouses and cursors. > > With regards, > Paul van der Vlis. > > > > Thanks, Paul. I gave the NoMachine knowledge base a perusal tonight and did not turn up anything. This is still a major problem for us with users reporting losing their mouse cursor sometimes four times a day :(
Has anyone else seen this problem? Thanks - John _______________________________________________ X2go-dev mailing list [email protected] https://lists.berlios.de/mailman/listinfo/x2go-dev
