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BPO FrontLine Business Process Outsourcing and Call Center Solutions High Tech, Consumer Electronics, Health Care, Insurance, Travel, Telco and Financial Services Specialist
The Origin And Need For
Outsourcing "You can satisfy
some of your clients all the time and all of your clients some of the time, but
never all the clients, all the time (except of course if you
outsource.'' -
Anonymous Gradually, however, companies noticed that this logic did not necessarily hold true. There are certain competencies involved in getting into a new aspect of business that many simply did not have. It wasn't a matter of inefficiency on their part; it was quite simply the fact that even psychologically, a specialist is always preferred to a generalist. As Al Ries & Jack Trout put it, "Who would you go to if you had a heart attack? A general physician or a cardiologist? Why would it be any different in the field of business? Companies thus decided to focus on their core competencies and outsource everything else. By outsourcing they allow people with specialized knowledge in their field of expertise to do what they are best at. Outsourcing, thus allows a company to focus on the main task at hand. At the same time, by handing over their other responsibilities to professionals they can ensure that the best possible care is being taken and an extremely effective set of services are being provided. Reduce costs by 30% --
In The Spotlight...
According to a research report published by the InterUnity Group, the Outsourcing
Market would grow 20 percent, from USD 46.3 billion to USD 55.5 billion in the
next two years. A
total of USD 7.8 billion would be shifted Off-Shore increasing the Off-Shore
total to USD 21.7 billion in 2005. Enterprises would shift USD 930 million of
this growth to wholly owned off-shore subsidiaries. As
the global BPO market is estimated to grow from USD 127 billion in 2001 to USD
234 billion in 2005 and USD 310 billion in 2008. BPO FrontLine Service
Offerings Technical Support The ability to successfully deliver highly available and reliable technical support is a major contributor in retaining customers for many of today's companies that deliver technology-enabled products and services. The goal of our technical support teams is to not only provide assistance to customers experiencing technical difficulties, but to increase the use and comfort with our clients' products and services. Our tailored technical support services solve our clients' customer care challenges while delivering expert customer care to their customers. Our state-of-the-art support
centers integrate the latest CRM technologies and processes to deliver industry
leading technical support expertise to our clients' customers. Through our
proven training methodologies, we maintain our position on the forefront of
technological change throughout our global support staff�ensuring that our
technical experts can use and support multi-platform, leading technologies with
personalized care.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 Customer Services BPO FRONTLINE' Customer Services provide our clients with the expertise, technology, and quality that can only come from an expert provider of customer management solutions. Our perfected CRM methodologies apply our proven processes to all aspects of operations, people, and technology, building a platform of services that can retain the best quality levels through rapid changes in business and technology.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 IT Help Desk Service BPO FRONTLINE provides an integrated end-user support and helpdesk offering. Combining the immediacy of desk-side support with highly trained and affordable remote or onsite helpdesk professionals, provides the best of both worlds to your internal customers. Whether you need skilled IT personnel to enhance your existing staff or a managed outsourced solution, we have the quality systems and processes to meet virtually any need. Our Help Desk approach provides centralized information and support management services that solve system problems, IT operational issues, maintain policies, and track usage.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 Corporate Help Desk Our methodology is not limited to information technology support. We are able to leverage all of the systems and best practices that we use for Customer Care and IT helpdesk outsourcing to provide, non-technical corporate helpdesk functions such as general information, employee care, corporate directory assistance, facilities and equipment management, and travel assistance. The benefit to our customers is the consolidation of these functions into an efficient solution, providing quality support across multiple geographies in a cost effective manner.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 The BPO FRONTLINE
Approach
BPO FRONTLINE is a trusted advisor
for business process outsourcing for leading companies throughout the world. We
combine industry and business-process experience with our proven operational
expertise, to implement and manage programs, which are tailored to each client's
particular requirements. While our roots are in customer care
and technical support, BPO FRONTLINE also provides Sales, Inbound/Outbound
Telemarketing, and back-office outsourcing programs. Indeed, we have been able to help
clients outsource processes that just a few years ago, were considered too
professional or complicated to entrust with a vendor. From travel reservations,
annuities/stock information, and mortgage origination, to data/voice network
support, troubleshooting, and broadband provisioning, BPO FRONTLINE has
consistently redefined the benefits and advantages of business process
outsourcing. Technology Communications
The telecommunications sector faces a
market that is demanding new service offerings and a premium customer contact
experience. Businesses want to interact with their telecommunications partners
in more meaningful ways. This is a challenging combination of requirements when
one of your goals is cost containment. In order to meet this rapidly evolving,
and increasingly demanding marketplace, telecommunications providers have to
change from a "one size fits all" paradigm, to delivering highly customized
services. Long-term relationships, anchored by service and quality
differentiators, need to be fostered. The market requires that new technologies
and services are deployed quickly and that availability is ubiquitous. BPO
FRONTLINE is working with the largest telecommunications companies, supporting
virtually every aspect of customer-facing, provisioning, and back office
processes. Financial Services BPO FRONTLINE is helping financial
services companies get the most out of their cross-line of business initiatives
through our unique global outsourcing solution - and doing this via low-cost and
low risk methods. Consumer Electronics &
Retail As
consumer goods manufacturers take on the challenges and opportunities that the
global market place brings, the role that customer care plays in their ultimate
success and profitability becomes central. Further driving the need to the
highest quality global customer care, is the relentless pace at which new kinds
of consumer goods, especially consumer electronics and appliances, are brought
to market. The problem is that the global marketplace means that every consumer
goods manufacturer and reseller, already operating on thinning margins due to
fierce competition and competing sales channels) needs to focus on service
quality-- right at the moment when capital investment and variable costs have to
be contained. BPO FRONTLINE is helping the leading consumer goods and retailers
to meet these challenges head on while strengthening each company's global
offerings, as affordably as possible. For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 Thanks, David "Doc"
Stephens Vice President Sales and
Marketing BPO FrontLine,
Inc. 12280 Saratoga-Sunnyvale Rd. Suite
105 Saratoga, CA
95070 Cell
925-202-4778 Office
408-517-4213 Fax
408-446-0771 [EMAIL PROTECTED] If
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Title: Technical Support
