Thanks for your helpful response, Mark.  My comments below inline.

Mark Johnson wrote:

Hi James,


James Adams wrote:
John Levon wrote:
On Thu, Feb 26, 2009 at 09:38:33PM -0700, James Adams wrote:

The correct response to this (since you work for Sun) is to file bugs or
find the right people to fix the problems you see.

There is no bug, just a missing document which I previously found useful. Can you provide or point me to a list of the right people who'd be willing to field xVM questions from a beginner (other than this mailing list)? I imagine that such people could have saved me many frustrating hours, if not days, over the past couple of months,

We have always been here to help answer questions :-)


Are you saying that there's a group within Sun who will be willing to field questions from beginners like me (if so please email me the contact information), or that I should continue to utilize this mailing list as the sole avenue of access to xVM expertise within Sun? One of my frustrations with using xVM is that it's been difficult to find anyone who understands how to use it, and those who do tell me it's cryptic to understand and poorly documented, sentiments I've found to be true based on my limited experiences with it. It's easy to do the simple things I've had to do with xVM so far, but figuring out how to do them has taken an inordinate amount of time. I expect that this would have not been the case if 1) I had found out about this mailing list sooner, and 2) I had had access to resources within Sun who could have answered my newbie questions.



especially considering that my difficulties were probably child's play for anyone who knows xVM reasonably well.

This is a good alias to start. If you search the
alias you can usually find answers to the "easy"
questions..

We also have internal aliases if you want to
don't want to ask on the public alias if your
interested in that.

You will usually get a response back to a
question, especially if you have shown a little
effort in trying to track down the answer first.

i.e. instead of asking what happened to the link
  http://opensolaris.org/os/community/xen/docs/setupsoldom0/

It would have been more productive to ask that
you are trying to setup a grub menu.lst entry
and was looking for
   http://opensolaris.org/os/community/xen/docs/setupsoldom0/
which no longer seems to be there.  What should
it look like?

That's a question that we can easily answer vs what
happened on some wiki page that was 3 years old. :-)


Agreed, point taken. However let me also point out that a more appropriate response to my initial question would have been something like:

"Yes we have moved the wiki documentation you referenced in your message. It was out-of-date and the current documentation which addresses the same issue is found here: http://dlc.sun.com/osol/docs/content/SYSADRM/gfwrk.html#ggdmn";

However the terse reply and follow ups I received from John Levon were less than helpful. I responded to his initial response (which sent me to a page that had none of the pertinent info contained within the wiki page I was asking about) with by pointing out to him that his previous response was in error, in that you do in fact need to modify the default order of the grub boot entries for Nevada, and an outline of the required steps I was able to reproduce from memory (maybe I didn't really need that wiki page after all) for the benefit of anyone who may be searching for the information in the future. He responded by saying that it was basic admin and not worth documenting, I then pointed out that it actually was worth documenting and is in fact contained within the current documentation, and so on and so on. Although it came at the risk of proving this (http://www.retardcentral.com/wp-content/uploads/2008/08/arguing_on_internet.jpg) to be spot on I hope it highlighted to the mailing list readers the issues faced by xVM beginners like me and the fact that we often have to cobble together whatever documentation resources we can find. In the end I was able to finally get some pointers to better references than I had been able to find on my own so it was worth it, even if I may be seen henceforth as "that newbie retard who wouldn't let it drop on the mailing list". :)

We will probably be interested in why you don't have
a entry already there.. i.e. is there a bug somewhere
which we should fix?



Again I'm not sure what you're driving at here -- are you suggesting that I should create an entry of some sort somewhere on your wiki pages? If so please elaborate and I'll be happy to make a contribution. And I think I made it plain in the previous exchanges with Mr. Levon that I don't claim that there's an xVM bug, just poorly accessible documentation. I expect that some search engine optimization of the documentation pages could remedy that, but that's something else I know almost nothing about so I can't offer any useful input on how to go about it.

--James
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