I was thinking of porting a MS Windows app to X but I hit a snag. Support staff need to know what the user is doing wrong, developpers needs screenshots to correct bugs, and the user could benefit from the support's ability to "show and tell" what going on.
For Windows, I'm using PcAnywhere for remote user support: it enables you to view another person's desktop and act upon it, control their mouse and devices, even teach the user on how to use the apps, etc. (There's are also file transfert support and phone connectivity but those are other issues that can be independently resolved on any other UNIX/Linux system). My question is: can X do that? Can I connect to a user's desktop of act upon it, even interact with the user through it? I know, this is against most of what I've read about X policy. X was designed for ressources sharing and remote system administration and NOT to see your desktop being "hijacked" by some remote user. But in this new age of "client-based" support, users, support staff and development team want "to see". Executing a different instance of the program for me to view (even remotly) doesn't show me the real user's input. I've tried VNC, but that doesn't work either. VNC only works on the "next avaliable display". If your main display is :0, VNC connects directly to :1. So if any knows a solution, I'll be glad to hear it. Cheers. -- Marc St-Jacques
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