Thank you for writing to SBC Internet Services Policy Group.
We apologize for the inconvenience you have experienced. This is an
auto-generated response designed to let you know that we have received
your report, which will be investigated personally by one of our Support
Representatives within 48 hours. Your report is important to us and we
will treat it accordingly. Please note that we can only take action with
SBC Internet user's accounts (which have SBC Internet IP addresses), and
not those with any other IP address.
If you would like a response to your report, please send a message with
the words "please respond" anywhere in the message body to this address
along with your full report. Otherwise you will not receive another
message from us unless we need to request more information from you to
further our investigation. Please do not respond to this e-mail, as any
messages sent to this particular address by using the "Reply" button
will not be read.
We appreciate your understanding that due to our privacy policy, we will
not report back to you about any action taken against SBC Internet
users. However, we want to assure you that we will take appropriate
action against SBC Internet users who have violated the SBC/Yahoo Terms
of Service or the Acceptable Use Policy
In order for us to process your complaint, please check that you have
submitted all of the following information for each type of incident:
Unsolicited Commercial/Bulk Email ("Spam"):
- FULL message headers
- Subject line exactly as it appears in the original message (i.e. 'Re:
Make $$$!')
- Trimmed body. Send only as much of the text as needed to show the
e-mail's intent.
- Limited commentary. We understand your frustration with Spam, but the
less time we spend reading your email, the more time we have to fight
Spam.
If we determine that the Spam originated from another ISP, we may refer
the matter to the respective ISP.
Intrusion/Disruption Attempts (Trojans, "Hacks", Port Scans, etc.)/
Denials of Service (ICMP "floods", brute-force connections, etc.):
- Full log files containing all of the information below:
- IP Address of intruder (or the DNS name pointing to said
address)
- Date/Time Stamp with ZONE (either numerical [-0600] or alpha
[CST])
- Protocol/Port used (either numerical [25] or alpha [SMTP])
- Number of instances of each packet type received
Newsgroup violations:
- FULL message headers (including NNTP and Xtrace information)
- Subject line exactly as it appears in the original message (i.e. 'Re:
Make $$$!')
- Trimmed body. Send only as much of the text as needed to show the
e-mail's intent.
- Limited commentary. As with Spam, the less time we spend reading your
email, the more time we will have to take care of the problem.
----- PLEASE NOTE THE FOLLOWING -----
GENERAL:
Please keep in mind complaints could take up to 48 hrs to process.
BOGUS REPORTS:
Many software packages will log and report what they construe to be
suspicious behavior. These reports are only as good as the software
configurations and tend to err on the paranoid side. Submissions
generated by such software in which relatively minor errors are reported
(i.e. a single ICMP packet, UDP frames from ICQ, DNS packets) will be
discarded without response from SBCIS due to the volume of such requests
received.
LEGAL:
SBCIS does not tolerate abusive Internet behavior, and will take all
steps reasonably necessary to enforce the Terms of Service (ToS) and
Acceptable Use Policy (AUP). We will not supply you with any details
relative to our other customers or users unless compelled by law to do
so. If you wish to obtain such information, you must first obtain a
valid subpoena, court order, or other valid and enforceable legal
instrument allowing you to do so.
SECURITY AND VIRUS PROTECTION:
You are responsible for securing and protecting your own computer system
and network. SBCIS does not provide anti-virus or virus recovery
services. You should contact the manufacturer of your computer, or a
qualified provider of virus recovery services, in order to obtain
assistance with this matter.
Copyright/DMCA:
For copyright issues, please send all correspondence to
[EMAIL PROTECTED]
For our DMCA Agent contact information, please see our designated DMCA
Agent in our Terms of Service located at http://sbc.yahoo.com/terms/
Customer Care/Billing:
If you have questions or need assistance regarding an account or billing
issue please contact our Customer Care Department by calling
1-866-SBC-DIAL for SBC Yahoo! Dial subscribers or 1-877-SBC-DSL5 for SBC
Yahoo! DSL subscribers.
Terms of Service: http://sbc.yahoo.com/terms/
Acceptable Use Policy: http://support.sbcglobal.net/legal/aup.shtml
Thank you,
SBCIS Policy Department
_______________________________________________
XFree86 mailing list
[EMAIL PROTECTED]
http://XFree86.Org/mailman/listinfo/xfree86
