No 'error/alert' popup on the receiving client side ?
or any 'error/alert' popup or mail on the sending client side ?
To see if problem is caused by your xmail server or the MUA (client) =
side,
do this simple test :
1 - Close receiving client software
2 - Send a mail with a Word file attached FROM a sending client =
directly
using your xmail server as smtp server
3 - Examine the message in the final user mailbox ON the xmail server =
by
opening it with wordpad or notepad and search for the different
'Content-Type:' fields in the mail until you find somethink like this
(fields values can vary) :
Content-Type: application/msword;
name=3D"MyDoc.DOC"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename=3D"Mydoc.DOC"
Verify there is encoded data after the fields
4 - If you find somethink like this, it seems the attachment is here =
and the
mail in xmail is complete, continue to 6
5 - If you don't find the attachment in the mail on the server then =
this can
be a filter on your xmail server like anti-virus or anti-spam filters
misconfigured or with false positive response
6 - POP the mail from the receiving client to see if the attachment is =
still
here
7 - If attachement is not here then your problem is with you client =
software
or antivirus or anti-spam on the RECEIVING client pc
8 - If attachment is here then the problem is BEFORE your xmail server, =
so
on the 'sending' user/server side, continue to 9
9 - send the same mail from the 'original' sending pc
10 - read receiving mail on xmail server (repeat stage 3) then if you =
don't
find the attachment in the mail on the server problem can be :
- a filter on the sending server, the one the sending user uses to send =
its
mail (like anti-virus or anti-spam filters)
- same as above on a 'intermediate' server (gateway, firewall, relay, =
....)
- the client software or antivirus on the SENDING pc
- OR more simply ;-) !!!! The sending client pc is 'infected' and a av =
in
the 'route' detected it but did not report it (simply removes the =
infected
attachment and continue delivery) !!
Francis
> -----Message d'origine-----
> De : Mike Harrington [mailto:[EMAIL PROTECTED]
> Envoy=E9 : mardi 31 ao=FBt 2004 00:29
> =C0 : [EMAIL PROTECTED]
> Objet : [xmail] Re: no attachments .doc and .xls
>=20
>=20
> If you're using Windows XP SP2 with Outlook Express, or Outlook XP, =
or
> Outlook 2003 as your client, many file types that can contain=20
> macros will be
> blocked by default.
>=20
> -Mike
>=20
> ----- Original Message -----=20
> From: "Bill Maine" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Monday, August 30, 2004 12:52 PM
> Subject: [xmail] no attachments .doc and .xls
>=20
>=20
> > I'm hoping somebody may be able to provide some
> > insight into this problem. We are no longer able to
> > send word attachments (.doc) and Excel
> > attachments(.xls) through our Xmail server.
> >
> > This problem started about 8/27/04. After we started
> > having the problem, I went ahead and upgraded to Xmail
> > version 1.2 and problem still exists. Other
> > attachments work fine (.pdf, .txt, .zip, etc...)
> >
> > Environment:
> > - behind a Watchguard firewall
> > - Server running MSWin2003
> > - Xmail server v. 1.2
> >
> > Thanks in advance.
> >
> >
> >
> > _______________________________
> > Do you Yahoo!?
> > Win 1 of 4,000 free domain names from Yahoo! Enter now.
> > http://promotions.yahoo.com/goldrush
> > -
> > To unsubscribe from this list: send the line "unsubscribe xmail" in
> > the body of a message to [EMAIL PROTECTED]
> > For general help: send the line "help" in the body of a message to
> > [EMAIL PROTECTED]
> >
> >
>=20
> -
> To unsubscribe from this list: send the line "unsubscribe xmail" in
> the body of a message to [EMAIL PROTECTED]
> For general help: send the line "help" in the body of a message to
> [EMAIL PROTECTED]
>=20
-
To unsubscribe from this list: send the line "unsubscribe xmail" in
the body of a message to [EMAIL PROTECTED]
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[EMAIL PROTECTED]
