Hello First of all, thanks for the answers but I think it's a little more= complicated than it seems.
About antivirus filter in server, I know it doesn't affect POP sessions.= I told that I use it just to give a complete description of my system. In my tests, I used Outlook and Calypso with Nod32 active. Outlook failed= while Calypso downloaded the e-mail. But I suppose Nod32 is better= integrated with Outlook than Calypso (that is an old e-mail client). My client uses McAfee ASAP but he hasn't problems if the same e-mail is= downloaded from other server. In fact, he had to tell the sender to send= the e-mail to other acount in other server to be able to download it. So the problem is very strange: 1.- Outlook + McAfee ASAP can't download an e-mail from XMail but it can= from other server. 2.- Outlook + Nod32 can't download the e-mail from XMail but Calypso += Nod32 can. (1) Is very dificult to explain as an Outlook + Antivirus problem . And I= think I can't tell my client to use other e-mail software because he will= tell me he hasn't this problems with other servers :-( Any suggestions? Thanks all :-) Javier *************** Mensaje original *************** El d=EDa 16/12/2004 a las 15:21 CLEMENT Francis escribi=F3: >Hello Javier > > >IMOO this is not directly a outlook problem > >I have regulary the same problem with some of my customers for large =3D >emails >and with anti-virus software scanning incoming mail with outlook on =3D >they >computer. The problem appears more quickly with low connexions (rtc =3D >....) or >slow client computers > >Does the client pc have a anti-virus ? >And is the av software act as a 'proxy' for the pop3 (and/or smtp) =3D >localy >(like norton av, don't know yet for trend, mcfee, ... but many use this >method to filter incoming and outcoming mails) ? >As many of these av scan incoming mail using a local 'proxy' server, =3D >from >the xmail server point of view the real client IS the av software, not >directly outlook, and for outlook the server IS the local AV, not the =3D >xmail >server ... >and with large attachments, for some unknow reasons (internal to the av= =3D >?), >the av does not regulary send data to outlook (or to the server ? or =3D >both ?) >.... and finally outlook (and/or the server) thinks there is a problem =3D >.... > >Last norton av seems to have a option to help (don't remember label of =3D >this >option but search in mail options, a sort of 'keep alive') > >Don't really know if the problem is with all av with outlook, or some =3D >av >with outlook, or some av with any mua ... > >Finally try update your av to last version (engine and software, not =3D >only >virus databases !!!) > >Francis > > >> -----Message d'origine----- >> De : Javier Navarro [mailto:[EMAIL PROTECTED] >> Envoy=3DE9 : jeudi 16 d=3DE9cembre 2004 14:00 >> =3DC0 : [EMAIL PROTECTED] >> Objet : [xmail] Outlook error 0x800CCC0F >>=3D20 >>=3D20 >> Hi, >> We are having some problems with XMail + Outlook + Big e-mails. >>=3D20 >> When they try to download e-mails with big attachments (4=3D20 >> MB or so) Outlook returns this error:=3D20 >>=3D20 >> "Your server has unexpectedly terminated the connection.=3D20 >> Possible causes for this include server problems, network=3D20 >> problems, or a long period of inactivity. Account. <account=3D20 >> name>, Server: <server name>, Protocol: POP3, Port: 110,=3D20 >> Secure(SSL): N0, Error Number: 0x800ccc0f" >>=3D20 >> I have tested the same account and e-mail with Outlook and=3D20 >> Calypso e-mail clients. Same configuration. I have set=3D20 >> "Server timeout" to 5 minutes in outlook. Calypso downloads=3D20 >> the e-mail (slowlier than usual). Outlook fails. >>=3D20 >> I have XMail 1.20 on W2K + Jason J Ellingson AV Filter +=3D20 >> F-Prot for DOS. >>=3D20 >> Any ideas? >>=3D20 >> Best regards, >>=3D20 >> Javier Navarro >>=3D20 >>=3D20 >> - >> To unsubscribe from this list: send the line "unsubscribe xmail" in >> the body of a message to [EMAIL PROTECTED] >> For general help: send the line "help" in the body of a message to >> [EMAIL PROTECTED] >>=3D20 >- >To unsubscribe from this list: send the line "unsubscribe xmail" in >the body of a message to [EMAIL PROTECTED] >For general help: send the line "help" in the body of a message to >[EMAIL PROTECTED] *********** Fin del mensaje original *********** - To unsubscribe from this list: send the line "unsubscribe xmail" in the body of a message to [EMAIL PROTECTED] For general help: send the line "help" in the body of a message to [EMAIL PROTECTED]
