On 16.05.2006 14:52, CLEMENT Francis wrote: > Hello XMail'ers and Davide > > Our xmail server configuration : W2000 Server SP4, Xmail 1.22 W32, Davide > glst, Henry avfilterpd (post-data scan), and no 'runtime' av scanner > activated > > Some customers complains about no delivery of some incoming mails to our > server (even if mail comes from external or local xmail accounts). > After xmail logs checks, I found in each case a line in the smail log file > concerning the 'phantom' mails : > > "....." "....." "....." "[EMAIL PROTECTED]" "[EMAIL PROTECTED]" > "LOCAL" > "[EMAIL PROTECTED]" "2006-05-16 03:46:54" > > So, normally (if I understood xmail doc correctly), I can say to my customer > : > > "We are sure that our server really put the mail in your mailbox, so check > you should check your network and pc for problems (firewall, filters, av, > .....) that can quarantine or delete the mails when you retrieve them ..."
Usually the problem is on the client side, yes ;) We have a FAQ (german only ;( ) for our customers: https://mail.city-map.de/webmail/faq.html This one handles about 99% of all cases where customers run into problems. Here the Google try for translation into english http://translate.google.com/translate?u=http%3A%2F%2Fmail.city-map.de%2Fwebmail%2Ffaq.html&langpair=de%7Cen&hl=de&ie=UTF-8&oe=UTF-8&prev=%2Flanguage_tools Funny :D > But some are 'septic' and assure the problem is on our server ... > > So my question is : > > Does the lines put in smail log files cleary indicate that the mail was > really delivered (for LOCAL lines the mail was effectively written in the > mailbox dir, for 'REDIR' the mail was delivered to the final redir email and > accepted, for FWD the mail was delivered and accepted, ...) ? > Or does smail log lines only indicate that the mail have been taken in > account by the smail module and put in xmail queue to deliver to the real > destination later ? A SMAIL log line indicates that the mail is already dispatched and not that it's prepared or whatever for delivery. > A final request : It seems that there is no line in smail file indicating > any failure to deliver to final recipents (local or not, ...), so my request > is : > Could some 'failure' lines be added in smail log when a mail can't be > delivered at all (on first attempt even if 'temporary', and for permanent > ones smtp error code returned by remote server, or if localy delivered, any > os reported error like no more space, failure to write, ...) No possibilty atm, you have to check the slog files in spool to get further information about delivery state. But maybe this would be a nice feature. Would even be easy to implement, if you have some C knowledge ;-) -soenke - To unsubscribe from this list: send the line "unsubscribe xmail" in the body of a message to [EMAIL PROTECTED] For general help: send the line "help" in the body of a message to [EMAIL PROTECTED]
