"Sean E. Russell" wrote: > > > Please do not send French messages, as long as I understand, this is a > > English mailing list. > > The poster was requesting support in French, his native language, and > expressed a desire to not correspond in English. I would tend to think his > request is reasonable, because: > > 1) The name "xmleditor-support" implies an email address for support from > XMLMind. It is reasonable that someone would assume that s/he could send > email requests for support here. > 2) XMLMind is a commercial product; it is therefore reasonable that a > customer could request support in his native language. > 3) If Didier is interested in purchasing XXE, then it is even more reasonable > that XMLMind make every attempt to respond to Didier, in French :-) > > I'm not sure what XMLMind's policy towards multi-lingual posts in this list > are; if they aren't welcome, perhaps a more direct, non-mailing list contact > address could be made available to potential customers.
Actually there is already a contact address (xmleditor-info AT xmlmind DOT com) for private inquiries. Since this list has an international audience we feel that English should be the preferred language for posts. However we will not reject French messages for two reasons: 1) Requesting support in French from a French company sounds like kind of legitimate :-) 2) These messages may address issues that are relevant for all XXE users. However, as a convenience for other subscribers we will now provide a translation of both the original message and our reply. If French posts tend to become too many, then we will consider providing a separate list for French-speaking users. -- Jean-Yves Belmonte <john at pixware.fr> - Pixware <http://www.pixware.fr> Le Capricorne - 23 rue Colbert - 78180 Montigny-le-Bretonneux - France voice: +33 (0)1.30.60.07.00 - fax: +33 (0)1.30.96.05.23
