> That's right. 99.9% of the users will not take the time to wonder what's
> wrong, find the cause of the problem and file a bug. But that leaves us
> with 0.1% of users having your profile. Of course, 0.1% of the ~50
> users[*] we have worldwide, makes 0 user!
What's worse, each of those 50 users probably has a different emphasis
they want you to put on bug fixes and other support issues. For me, it's
issues with Unicode display, as per my previous thread on Bengali
characters. One of our next languages is Urdu, for which I expect the
display issues to rise up and bite us again, although next time I'll be
better prepared with bug repellent.
> [*] I'm saying this because you seem convinced that XXE is still an
> immature software which, like all immature software, has a very small
> user base.
As two of those 50 users (speaking for myself and another team member--we
recently bought and installed the Professional Edition), I once again
thank you for your excellent support!
Mike Maxwell
CASL/ U MD
