Some responses inline ...

On 1/14/09 12:33 PM, "Bob Virzi" <[email protected]> wrote:

> Several reasons.
>
> 1. I may accept the invite and then choose to forward it on to someone else
> in my group.  Now I have to go into my trash to find it.

You don't need the original invite to take this action.  You can forward
invites directly from the calendar.  Select the invite, go to the Event
menu, and then click Forward.  (Alternately, control-click or right-click on
the event, and select Forward from the contextual menu.)

> 2. I save all invites in a special folder.  Often times it is useful to go
> back and pull info out of them.  To do this now, I have to find it in the
> trash and then move it.

What kind of information do you want there?  Everything is in the invite
itself (with the exception of 4, which I'll get to in a minute).

> 3. I use my inbox as my To-Do list.  The reminder of a meeting there can be
> helpful.

The GTD guys think that this is a horrible way to manage your time!  But I
do it too, so I can't complain. :)

> 4. The fact that it works differently with an attachment vs not is odd.  I
> hadn't realized this was causing the differences in behavior.  Why the
> inconsistency?

The inconsistent behaviour occurs because Entourage 2008 can't save the
attachment to its calendar.  The new version of Entourage that supports
Exchange Web Services can save attachments in the invite, so it will behave
the same way as all other invitations.

> 5. When it first started, I had no idea where the invite went.  The lack of
> feedback made me think the system had encountered some sort of error.

This behaviour is consistent with other mail/calendar applications, such as
Outlook.  We received many complaints about users having to do it manually
because they view it as having already taken the appropriate action, so it's
just an extra step to delete it when they don't care about the invite any
longer.

> 6. I think of the invite as another email.  No other kind of email that I
> know of automatically moves itself (that's what filters are for).

Fair enough.

> 7. Sitting here right now, I am wondering what will happen if instead of
> accepting, I tentatively accept or decline?  I can't predict what will
> happen, so I would think that is generally not a good thing for a UI.

Accepting, accepting tentatively, and declining all result in the same
behaviour.  The only time that the invite won't be automatically deleted is
if it has an attachment (and that inconsistency is being fixed).

> 8. What if I accept an invite, but at a later time want to decline it?  What
> if I have emptied my trash in the meanwhile?

You can also do this directly from your calendar.  Open the event.  In the
toolbar, you'll see the accept, tentative, and decline buttons.
(Alternately, you can control-click or right-click on the event and select
the appropriate action from the contextual menu.)

> Basically, I don't like interfaces that try to guess what I will be doing.
> If they do insist on guessing, there has to be a setting somewhere in the UI
> that will let me turn off the guessing if I don't like it.  The select whole
> word vs partial word copy/cut option is an example of a guessing behavior I
> don't like, but that can be mercifully shut off.

Great feedback.  Thank you.

Regards,
Nadyne.

Nadyne Mielke | user experience researcher
Microsoft Corporation | Macintosh Business Unit
http://blogs.msdn.com/nadyne/

YouTalk mailing list
List address: [email protected]
List information: http://entourage.mvps.org/support_options/list.html
List moderator: [email protected]

Reply via email to