Thanks to all who responded. Yes! That was it. Both the file backed up and the application were 2008 but different versions of 2008, with the app being an older version. We ran auto-update and brought the app up to current version and it worked to overwrite the database file.
Thanks! -- Adam Boettiger, Digital Strategist Mobile: 503.989.2668 Email: [email protected] Consulting: http://www.adamboettiger.com/ Twitter: http://twitter.com/AdamBoettiger Portland, Oregon On Wed, May 6, 2009 at 2:46 PM, Jon Scott <[email protected]> wrote: > Have you compared MS Office versions? > In one case I had someone trying to migrate Entourage databases between > Office 2008 Home/Student edition and Standard edition. That is, the > original installation was Office standard, using Exchange server. Office > Home edition didn't recognize the database as it does not support > Exchange accounts in Entourage. > > In another case, the original and newer Office installations were at > different levels (12.0 vs 12.2 SP1). That can cause problems too. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Adam Boettiger > Sent: Wednesday, May 06, 2009 5:28 PM > To: [email protected] > Subject: Importing an Entourage 2008 database file > > Have a co-worker who took his laptop to his agency IS dept (who > doesn't really support Macs). IS backed up his data to an external > drive and wiped the drive and did a clean reinstall of OS X. > > So the old Entourage 2008 database file is on his external drive now. > It was NOT exported properly using the archive process, but was simply > copied to the external drive as a file. > > All documentation I am seeing says that one cannot import a 2008 > database to Entourage 2008. It has to be an older archive file to > import. In this instance all we're trying to do is recover his email. > > I've tried overwriting the new database file with the old one from the > external hard drive and when I do that Entourage won't open the > identity. > > Any ideas? > > I realize that if it were an MBX file or an RGE file I would not have > this problem, but I don't have the luxury of working with that due to > the data not being properly exported in the first place. > > Thanks in advance for any ideas. > -- > Adam Boettiger, Digital Strategist > > Mobile: 503.989.2668 Email: [email protected] > Consulting: http://www.adamboettiger.com/ > Twitter: http://twitter.com/AdamBoettiger > Portland, Oregon > YouTalk mailing list > List address: [email protected] > List information: http://entourage.mvps.org/support_options/list.html > List moderator: [email protected] > YouTalk mailing list > List address: [email protected] > List information: http://entourage.mvps.org/support_options/list.html > List moderator: [email protected] > YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected]
