Thanks for sharing!! I'll get this added to the Entourage Help Page. Between the update and 5 clients having database disasters at once I'm swamped right now.
-- Diane On 7/21/09 8:43 AM, "John Reed" <[email protected]> wrote: > There are have been a large number of posts across the Internet describing > problems with sending mail using Entourage after installing an OS X server > or with a new installation of Postfix. Many of these queries report > problems but no solutions. The also can crop up when a user tries to use > Entourage with a mail system the first time. I installed an OS X server and > immediately encountered this with my Entourage clients. > > A typical message on the Entourage client is as follows: > > Cannot send mail. The SMTP server does not recognize any of the > authentication methods supported by Entourage. Try changing the SMTP > authentication options in Account settings or contract your network > administrator. > > OS X uses postfix as its mail server. When you install it, it sets the SMTP > port to 25. Your administrator may have changed that to 465 or 587 and you > should check to see if that is your problem. If so, you need to go to > advanced settings and override the port settings. You can run a couple of > quick experiments, for example, by entering 587. However, most of the > problems I have read about on the web seem to be with new installations of > OS X Server where the port has not been changed. > > The important point is that when the OS X mail server is installed, the SMPT > server is set to port 25 and neither of the other two ports are available. > If override is checked in advanced SMTP settings and there is anything other > than 25 in the box, Entourage may be set to the wrong port for the server > settings. > > It also turns out that Entourage, the client software, can play naughty in > this situation. If on the OS X server (an presumably postfix as well) you > set "plain talk" as the encryption method for authentication and then > require a user id and password, Entourage will not recognize "plain talk." > The encryption method has to be at least the "login" level on the mail > server to be recognized. There are stronger encryption methods but we have > not tried those. They may work as well. > > So in the end, the settings for SMTP in Entourage have to be as follows > assuming you are using port 25 and not overriding the port settings and you > are using "login" and not one of the more advanced forms of encryption on > the server: > > Enter the name of your mail server. > > Choose advanced settings: > > Do not choose secure socket layer > > Uncheck the override the default port setting if it is checked > > Check require authorization > > Uncheck or do not check the box for require the same settings as for > receiving. > > Check the box for user and password > > For user id, enter the short name for the user name that was entered in the > OS X Server (or postfix) for accounts > > For password use the password for the account > > Assuming that everything is set properly this will probably work. > > For those who may be experiencing this problem because they have newly > installed Entourage, you need to find out two things from the administrator. > The first is the port number and the second in the encryption setting level > of the server. If the administrator is using "plain talk" and requiring a > login I think you are out of luck. If the administrator is using a more > advanced form of encryption on the server, for example, "Login" then it is > just a matter of getting the port right. It is not clear what happens if > with more stringent forms of encryption such as Kerebos. > > Hope this helps others. It took a few hours and lots of experimeting with > OS X, the Apple mail and Entourage clients to figure all this out. > > > > > > > -- > YouTalk mailing list > List address: [email protected] > List information: http://entourage.mvps.org/support_options/list.html > List moderator: [email protected], [email protected] > To unsubscribe: mailto:[email protected]?subject=unsubscribe -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
