This is the most stupid error I have ever seen... After figuring out the below detail, I checked the timezone of the computer and Entourage. Both are set to GMT+4 but computer is set to "GMT+4 Dubai" and Entourage is set to “GMT+4 Abu Dhabi, Muscat”.
Dubai is not defined in the timezone list of Entourage. It looks like due to this mismatch Entourage is sending “null” as TimeZoneContext and connection is failing. I changed the computer timezone to GMT+4 Muscat and it worked. I cannot believe I almost lost all my mails and wasted a lot of time trying to configure this. Bill, thank you very much for your support. On 15 Nov 2009, at 22:30, ext [email protected] wrote: I configured Entourage EWS in another computer and took the log of a successful connection and I compared the log with my setup. Beginning of the account creation is exactly the same. When it comes to Entourage Exchange Autoconfigure part there is only one difference at the "TimeZoneDefinition". Below is the exact text of a successful connection and the failed connection. Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="Georgian Standard Time"/></t:TimeZoneContext></ failed connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="(null)"/></t:TimeZoneContext></ Both logs are from the same account setup, i.e. exchange server is the same. I assume the timezone related info is not coming from the server but rather is being send from my client to the server. I checked the date and time settings of my mac and the correct timezone is selected. Can you suggest anything to fix this? Regards, Tevfik On 13 Nov 2009, at 19:08, ext William Smith wrote: In Entourage 13.0.0, go to Entourage menu --> Preferences... --> General Preferences --> General and enable "Enable logging (troubleshooting". This is a new feature only in the EWS version of Entourage. -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
