On 10-Nov-11, at 18:04: 26, Diane Ross wrote:

> It's not hurting Microsoft

I'd suggest that it IS hurting their image, and in turn their bottom line. 


> and they didn't cause it so really why would they
> bother.

Corporate responsibility, sort of? 
Good PR? Which God knows they could sure use.


> They have more fires to put out now than they can handle.

Many caused by not doing the right things for their customers, like forcing 
folks to buy the 'upgraded Office' to get email in the next version. OR.... 
have those customers use a solution offered by a competitor. Imagine going into 
your Ford dealer and them telling you that 'to get that option, just go down 
the street to the BMW shop'. Seems brilliant to me... That's all I'll say about 
it. 



--

Robustus et Fortus






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