Hi Regis,

can you clarify, what you mean with "prevent agents from deleting 
messages"? What do you mean with that?

Greetings,

 -Martin

Am Donnerstag, 13. Juli 2017 14:15:56 UTC+2 schrieb Regis Martini:
>
> Hi all,
>
> I am new to the zammad application , every day learning more and more 
> about it.
>
> I would like to suggest a configuration or permission that would prevent 
> agents from deleting messages.
>
> Best Regards,
> Regis
>

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