Hey Martin,

I meant to not allowed an agent from deleting messages.
He would only be able to set as internal message or inactive.


On Thursday, July 13, 2017 at 5:32:48 PM UTC+2, Martin Edenhofer wrote:
> Hi Regis,
> can you clarify, what you mean with "prevent agents from deleting 
> messages"? What do you mean with that?
> Greetings,
>  -Martin
> Am Donnerstag, 13. Juli 2017 14:15:56 UTC+2 schrieb Regis Martini:
>> Hi all,
>> I am new to the zammad application , every day learning more and more 
>> about it.
>> I would like to suggest a configuration or permission that would prevent 
>> agents from deleting messages.
>> Best Regards,
>> Regis

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