Hey Martin,

I meant to not allowed an agent from deleting messages.
He would only be able to set as internal message or inactive.

Regards,
Regis


On Thursday, July 13, 2017 at 5:32:48 PM UTC+2, Martin Edenhofer wrote:
>
> Hi Regis,
>
> can you clarify, what you mean with "prevent agents from deleting 
> messages"? What do you mean with that?
>
> Greetings,
>
>  -Martin
>
> Am Donnerstag, 13. Juli 2017 14:15:56 UTC+2 schrieb Regis Martini:
>>
>> Hi all,
>>
>> I am new to the zammad application , every day learning more and more 
>> about it.
>>
>> I would like to suggest a configuration or permission that would prevent 
>> agents from deleting messages.
>>
>> Best Regards,
>> Regis
>>
>

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