Hi Martin,

I was think more on the terms disabling deletion of notes completely, for 
auditories reasons.

Regards,
Regis


On Sunday, July 16, 2017 at 8:50:05 PM UTC+2, Martin Edenhofer wrote:
>
> Hi Regis,
>
> thanks for feedback. Actually, an agent can't delete other notes (only own 
> notes).
>
> Is that ok for you? Or you still need disable it at all?
>
>  -Martin
>
> Am Donnerstag, 13. Juli 2017 17:54:00 UTC+2 schrieb Regis Martini:
>>
>> Hey Martin,
>>
>> I meant to not allowed an agent from deleting messages.
>> He would only be able to set as internal message or inactive.
>>
>> Regards,
>> Regis
>>
>>
>> On Thursday, July 13, 2017 at 5:32:48 PM UTC+2, Martin Edenhofer wrote:
>>>
>>> Hi Regis,
>>>
>>> can you clarify, what you mean with "prevent agents from deleting 
>>> messages"? What do you mean with that?
>>>
>>> Greetings,
>>>
>>>  -Martin
>>>
>>> Am Donnerstag, 13. Juli 2017 14:15:56 UTC+2 schrieb Regis Martini:
>>>>
>>>> Hi all,
>>>>
>>>> I am new to the zammad application , every day learning more and more 
>>>> about it.
>>>>
>>>> I would like to suggest a configuration or permission that would 
>>>> prevent agents from deleting messages.
>>>>
>>>> Best Regards,
>>>> Regis
>>>>
>>>

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