Hi Charles,

Zammad is doing the following procedure to configure successful an email 

1) Verify if incoming (IMAP  or POP3) is working (based on auto detected 
settings or on manuell entered settings).
2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on auto 
detected settings or on manuell entered settings).
3) Sending and email via outgoing channel to incoming channel and verify if 
this email arrived in the incoming channel (IMAP/POP3).
4) Try if an external email address is accepted on outgoing channel to 
reach external recipients.

-=> I guess in your case 3) is failing. Can you try to connect to your 
godaddy account via an regular mail client and start the Zammad config 
procedure again? Can you see the email of case 3) in the inbox of your 
godaddy account?

PS: Folder "" and "Inbox" are the same in IMAP (should work with both, in 
case just use "").


Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler:
> Hello there,
> I have recently installed zammad and look forward to using it for the 
> small business I work for. 
> version: 1.4.0
> server: ubuntu 16.04x64
> install method: apt
> Currently I am having an issue getting email working. I have created an 
> email account via my company's godaddy account, and I've entered in all the 
> correct information regarding IMAP and SMTP. I've made sure that I allowed 
> the proper ports in ufw. I've tested the credentials and ports seperately 
> on my phone client and had no problem. But when I go to verify with the 
> self-sent email, it just never succeeds. I've tried with the Folder option 
> set to both "" and "Inbox" but it seems to not be able to find it.

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