Hi Charles,

thanks for feedback. One more detail for 3): 

Zammad is sending an email via outbound channel (SMTP) to inbound channel 
(IMAP) and will watch for this email 45 seconds (this will be done 2 times).

In our tests this 45 sec. was more as enough for all tested email provides 
more as (expecting yahoo - here we discovered sporadically that an emails 
sent to my own mailbox takes up to 10 minutes).

Any feedback about your scenario would be fine!


Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler:
> Thanks for replying.
> I can see the multiple emails that are being sent via zammad per attempt. 
> I see them in my Inbox via webmail and using outlook on my iPhone. The 
> emails do see to come a bit slow though. I was thinking it could be a 
> timeout that I need to increase something but I haven't dug too far into 
> the project yet.
> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote:
>> Hi Charles,
>> Zammad is doing the following procedure to configure successful an email 
>> account.
>> 1) Verify if incoming (IMAP  or POP3) is working (based on auto detected 
>> settings or on manuell entered settings).
>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on 
>> auto detected settings or on manuell entered settings).
>> 3) Sending and email via outgoing channel to incoming channel and verify 
>> if this email arrived in the incoming channel (IMAP/POP3).
>> 4) Try if an external email address is accepted on outgoing channel to 
>> reach external recipients.
>> -=> I guess in your case 3) is failing. Can you try to connect to your 
>> godaddy account via an regular mail client and start the Zammad config 
>> procedure again? Can you see the email of case 3) in the inbox of your 
>> godaddy account?
>> PS: Folder "" and "Inbox" are the same in IMAP (should work with both, in 
>> case just use "").
>>  -Martin
>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler:
>>> Hello there,
>>> I have recently installed zammad and look forward to using it for the 
>>> small business I work for. 
>>> version: 1.4.0
>>> server: ubuntu 16.04x64
>>> install method: apt
>>> Currently I am having an issue getting email working. I have created an 
>>> email account via my company's godaddy account, and I've entered in all the 
>>> correct information regarding IMAP and SMTP. I've made sure that I allowed 
>>> the proper ports in ufw. I've tested the credentials and ports seperately 
>>> on my phone client and had no problem. But when I go to verify with the 
>>> self-sent email, it just never succeeds. I've tried with the Folder option 
>>> set to both "" and "Inbox" but it seems to not be able to find it.

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