Hey Martin,

Yeah I think the IMAP timeout settings could be the culprit. I can see the 
email going out via SMTP almost immediately, but it seems like it takes 
anywhere from 2-5 minutes for the emails to appear via IMAP on both my 
phone and via webmail, which is just enough time for zammad to timeout the 
request and return a failure event. Any idea where I could increase this 
timeout on my installation so that I could see if increasing it solves the 
problem or see if maybe it is another issue? I will also look through the 
code myself, I've done a little Ruby on Rails in my time :P Thanks!

On Monday, April 17, 2017 at 12:38:16 AM UTC-7, Martin Edenhofer wrote:
> Hi Charles,
> thanks for feedback. One more detail for 3): 
> Zammad is sending an email via outbound channel (SMTP) to inbound channel 
> (IMAP) and will watch for this email 45 seconds (this will be done 2 times).
> In our tests this 45 sec. was more as enough for all tested email provides 
> more as (expecting yahoo - here we discovered sporadically that an emails 
> sent to my own mailbox takes up to 10 minutes).
> Any feedback about your scenario would be fine!
>  -Martin
> Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler:
>> Thanks for replying.
>> I can see the multiple emails that are being sent via zammad per attempt. 
>> I see them in my Inbox via webmail and using outlook on my iPhone. The 
>> emails do see to come a bit slow though. I was thinking it could be a 
>> timeout that I need to increase something but I haven't dug too far into 
>> the project yet.
>> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote:
>>> Hi Charles,
>>> Zammad is doing the following procedure to configure successful an email 
>>> account.
>>> 1) Verify if incoming (IMAP  or POP3) is working (based on auto detected 
>>> settings or on manuell entered settings).
>>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on 
>>> auto detected settings or on manuell entered settings).
>>> 3) Sending and email via outgoing channel to incoming channel and verify 
>>> if this email arrived in the incoming channel (IMAP/POP3).
>>> 4) Try if an external email address is accepted on outgoing channel to 
>>> reach external recipients.
>>> -=> I guess in your case 3) is failing. Can you try to connect to your 
>>> godaddy account via an regular mail client and start the Zammad config 
>>> procedure again? Can you see the email of case 3) in the inbox of your 
>>> godaddy account?
>>> PS: Folder "" and "Inbox" are the same in IMAP (should work with both, 
>>> in case just use "").
>>>  -Martin
>>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler:
>>>> Hello there,
>>>> I have recently installed zammad and look forward to using it for the 
>>>> small business I work for. 
>>>> version: 1.4.0
>>>> server: ubuntu 16.04x64
>>>> install method: apt
>>>> Currently I am having an issue getting email working. I have created an 
>>>> email account via my company's godaddy account, and I've entered in all 
>>>> the 
>>>> correct information regarding IMAP and SMTP. I've made sure that I allowed 
>>>> the proper ports in ufw. I've tested the credentials and ports seperately 
>>>> on my phone client and had no problem. But when I go to verify with the 
>>>> self-sent email, it just never succeeds. I've tried with the Folder option 
>>>> set to both "" and "Inbox" but it seems to not be able to find it.

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