Hey Martin, Yeah I think the IMAP timeout settings could be the culprit. I can see the email going out via SMTP almost immediately, but it seems like it takes anywhere from 2-5 minutes for the emails to appear via IMAP on both my phone and via webmail, which is just enough time for zammad to timeout the request and return a failure event. Any idea where I could increase this timeout on my installation so that I could see if increasing it solves the problem or see if maybe it is another issue? I will also look through the code myself, I've done a little Ruby on Rails in my time :P Thanks!
On Monday, April 17, 2017 at 12:38:16 AM UTC-7, Martin Edenhofer wrote: > > Hi Charles, > > thanks for feedback. One more detail for 3): > > Zammad is sending an email via outbound channel (SMTP) to inbound channel > (IMAP) and will watch for this email 45 seconds (this will be done 2 times). > > In our tests this 45 sec. was more as enough for all tested email provides > more as (expecting yahoo - here we discovered sporadically that an emails > sent to my own mailbox takes up to 10 minutes). > > Any feedback about your scenario would be fine! > > -Martin > > Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler: >> >> Thanks for replying. >> >> I can see the multiple emails that are being sent via zammad per attempt. >> I see them in my Inbox via webmail and using outlook on my iPhone. The >> emails do see to come a bit slow though. I was thinking it could be a >> timeout that I need to increase something but I haven't dug too far into >> the project yet. >> >> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote: >>> >>> Hi Charles, >>> >>> Zammad is doing the following procedure to configure successful an email >>> account. >>> >>> 1) Verify if incoming (IMAP or POP3) is working (based on auto detected >>> settings or on manuell entered settings). >>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on >>> auto detected settings or on manuell entered settings). >>> 3) Sending and email via outgoing channel to incoming channel and verify >>> if this email arrived in the incoming channel (IMAP/POP3). >>> 4) Try if an external email address is accepted on outgoing channel to >>> reach external recipients. >>> >>> -=> I guess in your case 3) is failing. Can you try to connect to your >>> godaddy account via an regular mail client and start the Zammad config >>> procedure again? Can you see the email of case 3) in the inbox of your >>> godaddy account? >>> >>> PS: Folder "" and "Inbox" are the same in IMAP (should work with both, >>> in case just use ""). >>> >>> -Martin >>> >>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler: >>>> >>>> Hello there, >>>> >>>> I have recently installed zammad and look forward to using it for the >>>> small business I work for. >>>> >>>> version: 1.4.0 >>>> server: ubuntu 16.04x64 >>>> install method: apt >>>> >>>> Currently I am having an issue getting email working. I have created an >>>> email account via my company's godaddy account, and I've entered in all >>>> the >>>> correct information regarding IMAP and SMTP. I've made sure that I allowed >>>> the proper ports in ufw. I've tested the credentials and ports seperately >>>> on my phone client and had no problem. But when I go to verify with the >>>> self-sent email, it just never succeeds. I've tried with the Folder option >>>> set to both "" and "Inbox" but it seems to not be able to find it. >>>> >>> -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/02a1cd8a-8f89-4b71-9dc8-54abb954df13%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.