Hi Charles,

it should be here: 

Just increase "9.times" to "25.times" and Zammad will check for 250 seconds 
if the test email arrived in the inbound channel.


Am Montag, 17. April 2017 17:53:07 UTC+2 schrieb Charles Shisler:
> I went ahead and found the timeout setting, will change on my server, 
> reboot, and let you know how it goes.
> On Monday, April 17, 2017 at 8:04:18 AM UTC-7, Charles Shisler wrote:
>> Hey Martin,
>> Yeah I think the IMAP timeout settings could be the culprit. I can see 
>> the email going out via SMTP almost immediately, but it seems like it takes 
>> anywhere from 2-5 minutes for the emails to appear via IMAP on both my 
>> phone and via webmail, which is just enough time for zammad to timeout the 
>> request and return a failure event. Any idea where I could increase this 
>> timeout on my installation so that I could see if increasing it solves the 
>> problem or see if maybe it is another issue? I will also look through the 
>> code myself, I've done a little Ruby on Rails in my time :P Thanks!
>> On Monday, April 17, 2017 at 12:38:16 AM UTC-7, Martin Edenhofer wrote:
>>> Hi Charles,
>>> thanks for feedback. One more detail for 3): 
>>> Zammad is sending an email via outbound channel (SMTP) to inbound 
>>> channel (IMAP) and will watch for this email 45 seconds (this will be done 
>>> 2 times).
>>> In our tests this 45 sec. was more as enough for all tested email 
>>> provides more as (expecting yahoo - here we discovered sporadically that an 
>>> emails sent to my own mailbox takes up to 10 minutes).
>>> Any feedback about your scenario would be fine!
>>>  -Martin
>>> Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler:
>>>> Thanks for replying.
>>>> I can see the multiple emails that are being sent via zammad per 
>>>> attempt. I see them in my Inbox via webmail and using outlook on my 
>>>> iPhone. 
>>>> The emails do see to come a bit slow though. I was thinking it could be a 
>>>> timeout that I need to increase something but I haven't dug too far into 
>>>> the project yet.
>>>> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote:
>>>>> Hi Charles,
>>>>> Zammad is doing the following procedure to configure successful an 
>>>>> email account.
>>>>> 1) Verify if incoming (IMAP  or POP3) is working (based on auto 
>>>>> detected settings or on manuell entered settings).
>>>>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on 
>>>>> auto detected settings or on manuell entered settings).
>>>>> 3) Sending and email via outgoing channel to incoming channel and 
>>>>> verify if this email arrived in the incoming channel (IMAP/POP3).
>>>>> 4) Try if an external email address is accepted on outgoing channel to 
>>>>> reach external recipients.
>>>>> -=> I guess in your case 3) is failing. Can you try to connect to your 
>>>>> godaddy account via an regular mail client and start the Zammad config 
>>>>> procedure again? Can you see the email of case 3) in the inbox of your 
>>>>> godaddy account?
>>>>> PS: Folder "" and "Inbox" are the same in IMAP (should work with both, 
>>>>> in case just use "").
>>>>>  -Martin
>>>>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler:
>>>>>> Hello there,
>>>>>> I have recently installed zammad and look forward to using it for the 
>>>>>> small business I work for. 
>>>>>> version: 1.4.0
>>>>>> server: ubuntu 16.04x64
>>>>>> install method: apt
>>>>>> Currently I am having an issue getting email working. I have created 
>>>>>> an email account via my company's godaddy account, and I've entered in 
>>>>>> all 
>>>>>> the correct information regarding IMAP and SMTP. I've made sure that I 
>>>>>> allowed the proper ports in ufw. I've tested the credentials and ports 
>>>>>> seperately on my phone client and had no problem. But when I go to 
>>>>>> verify 
>>>>>> with the self-sent email, it just never succeeds. I've tried with the 
>>>>>> Folder option set to both "" and "Inbox" but it seems to not be able to 
>>>>>> find it.

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