Hey Martin,

So i've tried setting it from 9 to 25, and from 25 to 50, still the same 
result. "Unable to find email in inbox." I've tried both leaving folder 
blank and putting in "Inbox" (don't know if it's case-sensitive or not). 
Anyway, is there I can watch a log of this in realtime? Or do you suggest I 
try doing it manually through rails c? 

On Monday, April 17, 2017 at 11:16:03 AM UTC-7, Martin Edenhofer wrote:
> Hi Charles,
> it should be here: 
> https://github.com/zammad/zammad/blob/stable/lib/email_helper/verify.rb#L80
> Just increase "9.times" to "25.times" and Zammad will check for 250 
> seconds if the test email arrived in the inbound channel.
> -Martin
> Am Montag, 17. April 2017 17:53:07 UTC+2 schrieb Charles Shisler:
>> I went ahead and found the timeout setting, will change on my server, 
>> reboot, and let you know how it goes.
>> On Monday, April 17, 2017 at 8:04:18 AM UTC-7, Charles Shisler wrote:
>>> Hey Martin,
>>> Yeah I think the IMAP timeout settings could be the culprit. I can see 
>>> the email going out via SMTP almost immediately, but it seems like it takes 
>>> anywhere from 2-5 minutes for the emails to appear via IMAP on both my 
>>> phone and via webmail, which is just enough time for zammad to timeout the 
>>> request and return a failure event. Any idea where I could increase this 
>>> timeout on my installation so that I could see if increasing it solves the 
>>> problem or see if maybe it is another issue? I will also look through the 
>>> code myself, I've done a little Ruby on Rails in my time :P Thanks!
>>> On Monday, April 17, 2017 at 12:38:16 AM UTC-7, Martin Edenhofer wrote:
>>>> Hi Charles,
>>>> thanks for feedback. One more detail for 3): 
>>>> Zammad is sending an email via outbound channel (SMTP) to inbound 
>>>> channel (IMAP) and will watch for this email 45 seconds (this will be done 
>>>> 2 times).
>>>> In our tests this 45 sec. was more as enough for all tested email 
>>>> provides more as (expecting yahoo - here we discovered sporadically that 
>>>> an 
>>>> emails sent to my own mailbox takes up to 10 minutes).
>>>> Any feedback about your scenario would be fine!
>>>>  -Martin
>>>> Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler:
>>>>> Thanks for replying.
>>>>> I can see the multiple emails that are being sent via zammad per 
>>>>> attempt. I see them in my Inbox via webmail and using outlook on my 
>>>>> iPhone. 
>>>>> The emails do see to come a bit slow though. I was thinking it could be a 
>>>>> timeout that I need to increase something but I haven't dug too far into 
>>>>> the project yet.
>>>>> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote:
>>>>>> Hi Charles,
>>>>>> Zammad is doing the following procedure to configure successful an 
>>>>>> email account.
>>>>>> 1) Verify if incoming (IMAP  or POP3) is working (based on auto 
>>>>>> detected settings or on manuell entered settings).
>>>>>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based 
>>>>>> on auto detected settings or on manuell entered settings).
>>>>>> 3) Sending and email via outgoing channel to incoming channel and 
>>>>>> verify if this email arrived in the incoming channel (IMAP/POP3).
>>>>>> 4) Try if an external email address is accepted on outgoing 
>>>>>> channel to reach external recipients.
>>>>>> -=> I guess in your case 3) is failing. Can you try to connect to 
>>>>>> your godaddy account via an regular mail client and start the Zammad 
>>>>>> config 
>>>>>> procedure again? Can you see the email of case 3) in the inbox of your 
>>>>>> godaddy account?
>>>>>> PS: Folder "" and "Inbox" are the same in IMAP (should work with 
>>>>>> both, in case just use "").
>>>>>>  -Martin
>>>>>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler:
>>>>>>> Hello there,
>>>>>>> I have recently installed zammad and look forward to using it for 
>>>>>>> the small business I work for. 
>>>>>>> version: 1.4.0
>>>>>>> server: ubuntu 16.04x64
>>>>>>> install method: apt
>>>>>>> Currently I am having an issue getting email working. I have created 
>>>>>>> an email account via my company's godaddy account, and I've entered in 
>>>>>>> all 
>>>>>>> the correct information regarding IMAP and SMTP. I've made sure that I 
>>>>>>> allowed the proper ports in ufw. I've tested the credentials and ports 
>>>>>>> seperately on my phone client and had no problem. But when I go to 
>>>>>>> verify 
>>>>>>> with the self-sent email, it just never succeeds. I've tried with the 
>>>>>>> Folder option set to both "" and "Inbox" but it seems to not be able to 
>>>>>>> find it.

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