Hi Martin, with Zammad master branch or next stable release you can create tickets via REST API in behalf.
The new article attribute is called "origin_by_id". https://docs.zammad.org/en/latest/api-ticket-article.html [...] If you want to create a phone ticket on behalf for a specific customer, use origin_by_id: Required permission: - ticket.agent (access to related ticket) Request: POST /api/v1/ticket_articles { "ticket_id": 3, "origin_by_id": 5, "to": "", "cc": "", "subject": "some subject", "body": "<b>some</b> message witn inline image <img src=\"data:image/jpeg;base64,ABCDEFG==\">" "content_type": "text/html", "sender": "Customer", "type": "phone", "internal": false, "time_unit": "12"} [...] Also in the UI the avatar of the origin_by user is shown. -Martin Am Freitag, 21. April 2017 15:28:09 UTC+2 schrieb W. Martin Borgert: > > > Hi, > > if I want a multi user application to create ticket on behalf > of different users, how would I do that? Is it possible? Esp. > if the user is not yet known in Zammad, like for email? > > TIA! > > -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/86f43501-fd82-45bd-a0a3-90454cde86f9%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
