Hi Martin,

with Zammad master branch or next stable release you can create tickets via 
REST API in behalf.

The new article attribute is called "origin_by_id".



If you want to create a phone ticket on behalf for a specific customer, use 

Required permission:

   - ticket.agent (access to related ticket)


POST /api/v1/ticket_articles
   "ticket_id": 3,
   "origin_by_id": 5,
   "to": "",
   "cc": "",
   "subject": "some subject",
   "body": "<b>some</b> message witn inline image <img 
   "content_type": "text/html",
   "sender": "Customer",
   "type": "phone",
   "internal": false,
   "time_unit": "12"}


Also in the UI the avatar of the origin_by user is shown.


Am Freitag, 21. April 2017 15:28:09 UTC+2 schrieb W. Martin Borgert:
> Hi, 
> if I want a multi user application to create ticket on behalf 
> of different users, how would I do that? Is it possible? Esp. 
> if the user is not yet known in Zammad, like for email? 
> TIA! 

Open Source as Download https://zammad.org || Easy to use as SaaS 
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