Hmm, weird, the video didn't even capture the modal.

Here's what it looks like when I click 'Edit' next to 'Outbound':

<https://lh3.googleusercontent.com/-FJlsNcOQZLw/WUlZw0xHl6I/AAAAAAABT-0/umsovkpnw3gFxHCaUDYk0bWLPMhqrGTKwCLcBGAs/s1600/Zammad%2BHelpdesk%2B-%2BMy%2Bassigned%2BTickets%2B-%2BGoogle%2BChrome_685.png>

I can change the option in the select, but it doesn't do anything.

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