Hmm, weird, the video didn't even capture the modal. Here's what it looks like when I click 'Edit' next to 'Outbound':
<https://lh3.googleusercontent.com/-FJlsNcOQZLw/WUlZw0xHl6I/AAAAAAABT-0/umsovkpnw3gFxHCaUDYk0bWLPMhqrGTKwCLcBGAs/s1600/Zammad%2BHelpdesk%2B-%2BMy%2Bassigned%2BTickets%2B-%2BGoogle%2BChrome_685.png> I can change the option in the select, but it doesn't do anything. -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to zammad-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/29689abe-1f3d-49b6-9ba8-21bfaa4d61aa%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.