Hello Schmejkal, this feature is currently not implemented (the main reason is, usually also need to change other ticket attributes like ticket status if your reply to customer).
However, if you want to have this feature you can add an feature request at https://github.com/zammad/zammad/issues (the Zammad team will review it). If this feature is very important to you, you also have the option to get this feature implemented by Zammad professional services (just contact https://zammad.com/contact for a quote). Greetings, -Martin Am Mittwoch, 16. August 2017 16:15:45 UTC+2 schrieb schmejkal...@---.com: > > Hi, > I work as Agent with Zammad and want to response to customers by just > using my E-Mail Program. I get an "Update-E-mail" if something changes in > the Ticket. Now i want to response on this E-Mail that way, that the > customer gets my response as E-Mail. But my response is just written in the > ticket and the customer can´t read what i responsed. Is there a way that he > gets an ticket update by email with my answer in it? > > I would appreciate an answer > > -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to zammad-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/3b51e5f3-93bf-4614-b2ef-fef2e82ae0ba%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
