Hello Schmejkal,

this feature is currently not implemented (the main reason is, usually also 
need to change other ticket attributes like ticket status if your reply to 

However, if you want to have this feature you can add an feature request 
at https://github.com/zammad/zammad/issues (the Zammad team will review 
it). If this feature is very important to you, you also have the option to 
get this feature implemented by Zammad professional services (just contact 
https://zammad.com/contact for a quote).



Am Mittwoch, 16. August 2017 16:15:45 UTC+2 schrieb schmejkal...@---.com:
> Hi,
> I work as Agent with Zammad and want to response to customers by just 
> using my E-Mail Program. I get an "Update-E-mail" if something changes in 
> the Ticket. Now i want to response on this E-Mail that way, that the 
> customer gets my response as E-Mail. But my response is just written in the 
> ticket and the customer canĀ“t read what i responsed. Is there a way that he 
> gets an ticket update by email with my answer in it?
> I would appreciate an answer

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