Hello Andreas,

it's nice to hear that. 😻

But back to your question. In a normal agent life, closed tickets are not 
important anymore (because agents are focused on open tickets to get them 
closed). That's the reason why Zammad shows not overview of closed tickets 
per default.

But sure you can find any ticket (if closed or open - it's no matter) via 
the search. So if a customer is sending a followup, the ticket will switch 
to open again (and will be shown to the agents). If a customer is calling 
for a closed ticket, just enter the ticket# or the customer name into the 
search and you also will find closed tickets.

In case you also can create a own overview with tickets closed within the 
last 14 days (but this is really not common).



Am Donnerstag, 21. September 2017 15:50:10 UTC+2 schrieb Andreas Hanny:
> Hi to everyone,
> we are testing zammad (v2.0.x), after a week we have made some very good 
> experiences with this fine piece of software.
> The only thing we cannot understand is: where can we find the closed 
> tickets? Nothing to find on dashboard/overview or the other screens. Or is 
> this maybe a configuration thing?
> Thank you very much!
> Andreas

Open Source as Download https://zammad.org || Easy to use as SaaS 
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