Hi, when I work on a ticket and use the "mail"-symbol with the note-field I get a "to"- and a "cc"-row. But I have to write the whole mailadress - do these fields not lookup the customer/agents-contacts? In the documentation I didn't find anything about this topic. Thanks Robert -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/9ca7d786-8993-4179-9f3e-cae596154661%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.