I have some doubts about Zammad's management: 1- Its possible to modify the ticket status? 2- Can I create sub groups to separate the services that will be served? 3 - Automatically assign the call to the agent that modifies the state of it? 4- Disable the option to create client in the opening of the call? 5- Change colors of the background and logo next to the search field? 6- Remove the Received Call, Outbound Call, Send Mail, and leave only one default fields?
I am very grateful if you can clarify these doubts. Thanks and congratulations for the excellent system. -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/fb46788a-0ff9-4095-8f2b-3bc8d4fd0bba%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.