Hi,
I try to reconstruct the states ("open", "closed", etc.)
over time of all tickets in my Zammad system.Thanks to the ticket history, I can get all state changes of a ticket, e.g. "new" -> "open", etc. But how do I know the initial state of a ticket? If a ticket is created by incoming email, it is "new". But if the ticket has been created by split from another ticket, it seems to inherits the state of the parent in that moment, e.g. "open" or "closed". Is there any other (better) way to find out which state a ticket had at a specific point in time? TIA & Cheers -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com--- You received this message because you are subscribed to the Google Groups "zammad-users" group.
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