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Joe's Corsage - $12.00
Joe's Domage - $13.00
Standard Shipping - $8.95
Store Credit - $4.00
Total to ZFT - $49.95
Priority Mail w/ Delivery Confirmation - $5.00
Telephone Calls to B.S.'s answering machine - $7.00
Telephone Call to B.S.'s attendant - $1.05
Overdrawn Checking Account Fee - $25.00
Copy of Cancelled Check from Bank - $2.00
Total out-of-pocket Expense for 3 FZ releases - $90.00
Number of days since order was placed (and not shipped) - 118+
5 unanswered requests for help via  "Barfko-Swill athletic support form" - worthless
1 email from Gail 'explaining' what happened - priceless???

We're on it.  Thanks for writing to me.  I will look into the details
and get back to you as soon as I can next week.  I just wanted you to
know that we will honor the discount.  The check turned up mysteriously
only recently.  Let's just say there is no accounting for finding mail
behind the copier - as it happens, we've even had this excuse from
customers that said they hadn't received their goods - only to discover
them behind their copier.  Maybe machines are taking over.

So, we did deposit your check earlier this month.  As you might
understand we have to wait for the bank to tell us it cleared - and we
only got this information from our bank very recently.  So, if your
order has not already been processed it will be as soon as we reopen
next week.  As for the phones, we are dark on Mondays.  We've also had
lots of computer & network issues since the rains which have been
frightening for us sunny californians.  Even today we were without
power for most of the day.

Thanks in advance for your patience and for your commitment to the
Music of Frank Zappa.

Music is the Best!


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any manner.  Thank you.
(I'm tremblin' in my cushions)
On Feb 18, 2005, at 3:21 PM, SOFA wrote:

Dear Gail,
I hope this letter finds you well. I also hope that you can help me...
I've been a fan of FZ's since the late 60's, and a supporter of the ZFT
since his passing. I have legitimately purchased every release to this
point (with the exception of Halloween). In October of '04, I placed an
order for the two "Joe's" available, and the "Quadiopheliac" release. I
received confirmation of the order on Oct. 27 (#19929). I called
818-Pumpkin to make sure that it was a) okay to pay by personal check,
and b) to make sure that I could still receive the 'credit' I
was promised from the pre-order of "FZ in OZ". The attendant I spoke
with assured me it was okay, simply deduct the credit from my check -
which I did.
At the end of November, I had not received my order, nor could I get
any info on it by checking the website (tracking #XXXXX2345). As it is
extremely difficult - not to mention expensive - to get thru to a real
person at the 818-Pumpkin, I tried the "Help Form" available at the
I received no reply to my inquiry. I tried again two more times in the
Month of December...
I finally gave up, figuring that my check had gotten lost in the mail -
even tho' it was sent priority mail with delivery confirmation (which
told me that it had been delivered on the 2nd of November). Last week,
I received a notice from my bank that my checking account was
overdrawn. Upon investigating, I found out that the check written to
Barfko Swill was cashed and cleared my bank on Feb. 4th. However,
checking the website, I do not see that my order has been shipped...
I have requested (and paid for) an image of my cancelled check; I
expect it in a couple of days. The bank attendant told me the image had
an account number (XXXXXXXXXXX) as the endorsement on the back.
I've spent most of the day (and god knows how much money) trying to
reach someone at 818-Pumpkin, to no avail. I have also submitted
another Help Form (support #1000002322) regarding the situation, but
considering the track record of Help Form that I've experienced, I
don't hold out a lot of hope for an answer from those in charge of
handling help requests.
I know that you're not one to "steal" from the fans that support the
ZFT, but I wonder about your employees... Can you help me? My faith in
Barfko-Swill is at an all time low.
I hope I have provided you enough information to check out the problem.
Warmest Regards,
Jack C. Oonk
Now I ask you: Does this kind of business look profitable to you?

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