Hey all,
I am receiving this error when attempting to Collect the configuration of a remote PC. I am connecting to this PC across the Internet (will soon be moving to VPN) and, in addition to this error, I receive the normal SNMP response below it. The response includes full machine and system information, however, none of this information actually appears in the device's screens.
Traceback (most recent call last): File "/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 54, in processClient changed = self._applyDataMap(device, datamap) File "/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 95, in _applyDataMap changed = self._updateRelationship(tobj, datamap) File "/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 129, in _updateRelationship self._createRelObject(device, objmap, rname) File "/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 200, in _createRelObject self._updateObject(remoteObj, objmap) File "/usr/local/zenoss/Products/DataCollector/ApplyDataMap.py", line 165, in _updateObject setter(value) File "/usr/local/zenoss/Products/ZenModel/Software.py", line 125, in setProductKey prodobj =
manufs.createSoftwareProduct(prodKey) File "/usr/local/zenoss/Products/ZenModel/ManufacturerRoot.py", line 157, in createSoftwareProduct return self._getProduct(prodName, manufacturer, SoftwareClass, **kwargs) File "/usr/local/zenoss/Products/ZenModel/ManufacturerRoot.py", line 165, in _getProduct manufobj =
self.getManufacturer(manufacturer) File "/usr/local/zenoss/Products/ZenModel/ManufacturerRoot.py", line 118, in getManufacturer return self._getOb(manufacturerName) File "/usr/local/zenoss/lib/python/Products/BTreeFolder2/BTreeFolder2.py", line 210, in _getOb ob = tree[id] KeyError: 'Unknown'
Any assistance you can offer would be greatly appreciated.
Thank you,
Todd W Smeed
_______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
