Duncan McGreggor wrote:
> 
> On Jan 25, 2007, at 3:26 PM, Chris Beauchamp wrote:
> 
>> Hi Marc,
>>
>> hmmm - it has possibilities, however that's 36 rules in theory with 6
>> people, and the trouble is that its quite inflexible - you know how
>> these things are in real life: someone's on holiday, so they need to not
>> get any alerts, someone else has swapped, so their priorities must
>> change, but not in the normal schedule.
>>
>> I'm really thinking of a script with a list of names, and you just
>> supply the order of people on the command line, and it changes the
>> delays to match that order.
> 
> I'm just gonna jump in here quickly :-)
> 
> The answer is, yes -- this is very possible. You can write pretty much
> any python code you want to manipulate the data in Zenoss. This is one
> of (in my opinion) Zenoss' killer features.

Indeed, likewise, as I'm learning :) I do love that all the objects are
exposed and can be manipulated easily from scripts etc. Nothing's hidden
away.

> But the thing is, this is *custom* code you want, for a special workflow
> you want to provide. It will depend on the format of your config file
> (if that's where you put your users and escalation data) and how you
> define data such as escalation level, priority, etc. You can map all of
> that to what Marc was talking about, thanks to the power of python and
> Zenoss.

I absolutely agree - I'm completely expecting this to be a custom bit,
which I should hopefully be able to write - I don't expect it to become
part of Zenoss as a whole (though I suppose it might) - I'm just a bit
of a python newbie (I can write perl 'til the cows come home), so after
some pointers to get me started.

Many thanks

Chris

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