Known problem:

   http://dev.zenoss.org/trac/ticket/1085

-Eric

yoogie wrote:
Hi there,

I have a problem with zenoss 1.1.1 alerts.

What I am trying to achieve. We have several users set up with their own
"default" alert rule. SMTP is working as supposed and I have already enabled
the rule.

The filtering options are set to:

 - Severity >= Error
 - Event State = New
 - Event Class is /Status/IpService

So it should be very straight forward (btw no schedule is set).

For testing, I shut down a http service on one of the monitored servers and
receive the event with the following --------
eventClass: "/Status/IpService"
severity: 5
eventState: 0
--------


When I run zenactions run -v10 I get the following:
================================================================================
DEBUG:zen.ZenActions:SELECT device,component,message,firstTime,summary,severity, 
evid FROM status WHERE (eventClass like '%|/Status/IpService%') and (severity 
>= 4) and (eventState = 0) AND evid NOT IN  (SELECT evid FROM alert_state WHERE 
userid='frafs' AND rule='default')
DEBUG:zen.ZenActions:SELECT 
h.device,h.component,h.message,h.firstTime,h.summary,h.severity, h.evid FROM 
history h, alert_state a  WHERE h.evid=a.evid AND a.userid='frafs' AND 
a.rule='default'
DEBUG:zen.ZenActions:call age_events(4, 4);
DEBUG:zen.ZenActions:SELECT device, component FROM status WHERE eventClass = 
'/Status/Heartbeat'
DEBUG:zen.ZenActions:SELECT device, component FROM heartbeat WHERE 
DATE_ADD(lastTime, INTERVAL timeout SECOND) <= NOW();
================================================================================

And of course I don't get an email...

I think the problem is the leading "|" in the query, because there is no pipe
symbol in the event... When I negate the report rule to Event Class is not
/Status/IpService, I receive the email.

I hope you can help me.

Many thanks in advance.

Manuel




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Read this topic online here:
http://community.zenoss.com/forums/viewtopic.php?p=4793#4793

-------------------- m2f --------------------



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