On Aug 10, 2007, at 4:42 PM, youmansk wrote:

I am getting traps from my Cisco Airspace controllers but they do not seem to be associated with my devices. I have already run the modeler on the controllers and they are part of my device list. The only thing that I see is that the device names in my event console are lowercase. When I modeled the controllers they reported their names in capitals, which is the way i need it. How do i get events to be associated with the controllers?

BTW, the names in the event log are coming up fully qualified.

When an event (SNMP trap or otherwise) comes into the system, Zenoss tries to associate it with managed devices in the following order:

1. Lookup the source IP address in all of the interfaces modeled within Zenoss. 2. Reverse resolve the source IP address and match the resulting name against device IDs within Zenoss.

A possible reason that these traps aren't getting properly associated to a device is that the device's don't have a complete implementation of the IP-MIB. This is normally a very standard part of SNMP that allows the mapping of a device's interfaces to its IP addresses. Without this, Zenoss is unable to attribute the source IP address of the trap to the appropriate device.

There are a couple of ways to get around this. The first would be to rename the device according to the reverse DNS resolution of the IP address. The second would be to manually create an Interface on each of these systems with the correct IP address associated with it. Anytime you create an interface, you should lock it so that the modeler won't delete it during the next pass.

I have also added ticket #1649 (http://dev.zenoss.org/trac/ticket/ 1649) to possibly address this by searching for the device's manageIp going forward.

Chet Luther
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