On Feb 29, 2008, at 9:05 AM, mikez wrote:
massimo wrote:
I don't know if this is of any use for you but you can add a log
message when you view the detailed information about an event.
Thanks for the suggestion Massimo!
My concern with using the log message is that it isn't in the main
face of the event console. I work in an operations center that
monitors a large network, and we need to be able to see at a glance
which alerts have trouble tickets associated with them and if so
what that ticket number is. Checking the log message involves
clicking through a couple of windows. Also, having this 'trouble
ticket' field in the console face would allow you sort the alerts
based on which had tickets open on them and which didn't.
Is this a topic that might be better suited for the dev forum?
Yes, this would likely be better answered there. I see that you
already posted it to zenoss-dev, and I took the liberty of answering
it. See the link to that forum post below.
http://community.zenoss.com/forums/viewtopic.php?p=16755#16755
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