I have a number of imageRunner 3570 and 2870 devices that are refusing to
cooperate with ZenOSS.
What happens:
1-I add the device in ZenOSS, half way through the modelling, it stalls.
2-With the help of port-mirroring to a box with wireshark, I noted that the
SNMP agent on the printer dies after a snmp getbulkrequest for ipAdEntAddr
(1.3.6.1.2.1.4.20.1.1).
3-When the modelling continues after a 10 seconds or so, I get this:
Code:
2008-05-04 10:23:31 WARNING zen.SnmpClient Device Canon timed out:
are your SNMP settings correct?
4-When the modelling is complete, the snmp agent is dead-reported by ZenOSS and
confirmed by wireshark.
Unsurprisingly, when the modelling completes, the information is incomplete; no
compnent types are listed. If I try to manually add an interface to any device,
I get a python traceback :
Code:
Type: AttributeError
Value: getGraphDefs
Traceback (innermost last):
* Module ZPublisher.Publish, line 114, in publish
* Module ZPublisher.mapply, line 88, in mapply
* Module ZPublisher.Publish, line 40, in call_object
* Module Products.ZenModel.ZenModelBase, line 64, in __call__
* Module Shared.DC.Scripts.Bindings, line 311, in __call__
* Module Shared.DC.Scripts.Bindings, line 348, in _bindAndExec
* Module Products.CMFCore.FSPageTemplate, line 195, in _exec
* Module Products.CMFCore.FSPageTemplate, line 134, in pt_render
* Module Products.PageTemplates.PageTemplate, line 104, in pt_render
<FSPageTemplate at /zport/viewIpInterface used for
/zport/dmd/Devices/Printer/MFP/devices/Canon/os/interfaces/llanc0>
* Module TAL.TALInterpreter, line 206, in __call__
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 711, in do_useMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 711, in do_useMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 734, in do_defineSlot
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 734, in do_defineSlot
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 677, in do_condition
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 711, in do_useMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 711, in do_useMacro
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 734, in do_defineSlot
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 426, in do_optTag_tal
* Module TAL.TALInterpreter, line 411, in do_optTag
* Module TAL.TALInterpreter, line 406, in no_tag
* Module TAL.TALInterpreter, line 250, in interpret
* Module TAL.TALInterpreter, line 651, in do_loop_tal
* Module Products.PageTemplates.TALES, line 206, in setRepeat
* Module Products.PageTemplates.TALES, line 221, in evaluate
URL: file:ZenModel/skins/zenmodel/viewPerformanceDetail.pt
Line 79, Column 4
Expression: <PythonExpr here.getDefaultGraphDefs(drange=drange)>
Names:
{'container': <ZentinelPortal at /zport>,
'context': <IpInterface at
/zport/dmd/Devices/Printer/MFP/devices/Canon/os/interfaces/llanc0>,
'default': <Products.PageTemplates.TALES.Default instance at
0x2aaab5c97878>,
'here': <IpInterface at
/zport/dmd/Devices/Printer/MFP/devices/Canon/os/interfaces/llanc0>,
'loop': <Products.PageTemplates.TALES.SafeMapping object at 0x6381908>,
'modules': <Products.PageTemplates.ZRPythonExpr._SecureModuleImporter
instance at 0x2aaab5c97c68>,
'nothing': None,
'options': {'args': ()},
'repeat': <Products.PageTemplates.TALES.SafeMapping object at 0x6381908>,
'request': <HTTPRequest,
URL=http://zenmon:8080/zport/dmd/Devices/Printer/MFP/devices/Canon/os/interfaces/llanc0>,
'root': <Application at >,
'template': <FSPageTemplate at /zport/viewIpInterface used for
/zport/dmd/Devices/Printer/MFP/devices/Canon/os/interfaces/llanc0>,
'traverse_subpath': [],
'user': jonathan.krishna}
* Module Products.PageTemplates.ZRPythonExpr, line 47, in __call__
__traceback_info__: here.getDefaultGraphDefs(drange=drange)
* Module Python expression "here.getDefaultGraphDefs(drange=drange)", line
1, in <expression>
* Module Products.ZenModel.RRDView, line 196, in getDefaultGraphDefs
AttributeError: getGraphDefs
I am running ZenOSS 2.1.91 (upgraded from 2.1.90) Fedora Core 8 x64 packages
all the way, on Fedora Core 8 x64.
This is confusing me as other devices model correctly and do work. snmpwalking
or manually executing snmpgetbulk of that OID is working fine without fail; I
even looked the snmpgetbulk request serveral 1000 times to try and crash the
snmp agent.
I have modelled it over 20 times in ZenOSS, rebooting the copier each time to
restart the SNMP agent. Is there something fishy about Canon that I should be
watching out for? I have one Xerox and one Canon (C4070) unit which modelled
correctly and just work. I also initially had one of the 3570s model correctly
but then after that it just flat out refused to work.
-------------------- m2f --------------------
Read this topic online here:
http://community.zenoss.com/forums/viewtopic.php?p=19292#19292
-------------------- m2f --------------------
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