All, In our pre-Zenoss tool, we had an additional comment field for each Event in the Event Manager: the NetOps would put a Remedy Trouble Ticket number into this field when a ticket was created. By having this visible in the Event description, other Netops (and anyone else walking by) could easily be referred to the trouble ticket for that Event.
Has anyone implemented functionality like this? (Adding a column to the display? Having it easily updatable by the NetOps?) --Dale Extra Credit: Create the ticket in Remedy from Zenoss, and have the ticket number automatically inserted into the new field. From what I can see, the Remedy Integrator Zenpack can't do this: it just sends an email to Remedy; it can't bring back a ticket number. -------------------- m2f -------------------- Read this topic online here: http://forums.zenoss.com/viewtopic.php?p=26311#26311 -------------------- m2f -------------------- _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
