We are still at the beginning stages of our Zenoss implementation but alerting does not seem to work correctly.
Here are the steps I performed: 1. Devices were installed on the system. 2. Custom events were installed for these devices. 3. We created 3 groups in the system to control alerting: A, B, C 4. Each device was assigned to be part of one of the three groups. Right now only 4 of us in IT will be contacted - but not for everything. Two of us receive alerts for group A equip, 2 for group B equip, and 2 for group C equip. We decided that we always want to receive email alerts, but we want to prioritize the text messages we receive based on time and severity of the event. I created 8 user accounts - each person has one for their email account and another for text messaging. Six user groups were created - 2 for each of the corresponding A,B,C groups that the devices were assigned to. There is a User Group A-email and User Group A-txtmsg. This allows me to create separate alerting rules for each group. Users were assigned to be members of each user group. Each user group was then assigned to Administrate device group A, B, or C. The problem is that some users are receiving event alerts that they should not. For instance a device is assigned to group A. When an event is generated, only users in User Group A-email and User Group A-txtmsg should be alerted, however, a user assigned to User Group B, is receiving alerts. I don't know how to trace this out to find where the problem is. Any help? -------------------- m2f -------------------- Read this topic online here: http://forums.zenoss.com/viewtopic.php?p=35516#35516 -------------------- m2f -------------------- _______________________________________________ zenoss-users mailing list zenoss-users@zenoss.org http://lists.zenoss.org/mailman/listinfo/zenoss-users
