On Jun 29, 2009, at 1:13 PM, en8scl wrote:
> Our test emails are going OK but the zenactions log is showing the  
> following errors when trying to send an email when an incident  
> occurs triggering the alert:
>
> 2009-06-29 18:07:40 INFO zen.ZenActions: processed 1 rules in 0.06  
> secs
> 2009-06-29 18:08:40 INFO zen.ZenActions: Processed 0 commands in  
> 0.000024
> 2009-06-29 18:08:40 WARNING zen.ZenActions: SELECT firstTime,device)s 
> +Component:+%(component)s+Severity+%(severityString)s+Message:+% 
> (message,component,summary,device,message,severity,summary, evid  
> FROM status WHERE (prodState = 1000) and (eventState = 0) and  
> (severity >= 4) and firstTime + 2 < UNIX_TIMESTAMP() AND evid NOT  
> IN  (SELECT evid FROM alert_state   WHERE userid='admin' AND  
> rule='test' )
> 2009-06-29 18:08:40 ERROR zen.ZenActions: action:test
> Traceback (most recent call last):
>  File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 237, in  
> processRules
>    self.processEvent(zem, ar, actfunc)
>  File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 263, in  
> processEvent
>    for result in self.query(q):
>  File "/opt/zenoss/Products/ZenEvents/zenactions.py", line 199, in  
> query
>    curs.execute(stmt)
>  File "/opt/zenoss/lib/python/MySQLdb/cursors.py", line 137, in  
> execute
>    self.errorhandler(self, exc, value)
>  File "/opt/zenoss/lib/python/MySQLdb/connections.py", line 33, in  
> defaulterrorhandler
>    raise errorclass, errorvalue
> ProgrammingError: (1064, "You have an error in your SQL syntax;  
> check the manual that corresponds to your MySQL server version for  
> the right syntax to use near ')s+Component:+%(component)s+Severity+% 
> (severityString)s+Message:+%(message,compo' at line 1")
> 2009-06-29 18:08:40 INFO zen.ZenActions: processed 1 rules in 0.06  
> secs
>
> This is on 2.4.2 - Any Ideas?

This is quite strange. It looks like the data from the Message tab of  
your alerting rule has found its way into the filter. When you look at  
the filter on the Edit tab of the rule, does it look normal?
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