Blogging: next big thing for businesses

  By Neil McIntosh
  The Hindu | April 29, 2005
  http://www.hindu.com/2005/04/29/stories/2005042906491100.htm

Blogs are no longer being associated solely with geeks.

# A blog is a diary-like website produced by easy-to-use software.
# The software makes it easy to quickly put snippets of information,
links to websites and pictures up on the web.
# Blogs are so easy to create, they have led to millions of people
using them to create websites for the first time.

THE ORNATE halls of the Palais du Luxembourg in Paris � once at the
heart the French Revolution � were echoing to talk of another
revolution this week.

More than 200 people from around the world, guests of the French
Senate, were discussing weblogs, and the myriad technologies that have
sprung up around these diary-like websites.

Once regarded by some as little more than the playthings of geeks and
teenage girls, blogs are now being seen more widely as something much
more significant. Popular political bloggers have gained huge
visibility � especially in the United States � since the 9/11
terrorist attacks, highlighting political and journalistic scandals
and racking up multi-million audiences that many a traditional media
site would envy.

Blogs lie at the heart of a movement that many of its participants
hope will open up previously closed processes in politics, the media,
and the wider business world. And while the fevered American
enthusiasm for them has yet to be replicated elsewhere, the
prestigious setting for this week's conference demonstrates how far
weblogs have moved in the last few years.

No longer is every blog operation run on a shoestring. Some sites,
powered by the same free or ultra low-cost software as the amateurs,
are raking in six-figure sums from advertisers keen on reaching the
large niche audiences they serve.

The blog bandwagon is also rolling into the business communication
arena with conviction, with early adopters warning the impact here
will be just as keenly felt as in politics and journalism. Microsoft
chairman Bill Gates recently told U.S. technology magazine AlwaysOn:
"Eventually most businesses will use blogs to communicate with
customers, suppliers and employees, because it's two-way and more
satisfying."

So why are they getting so excited? Blogs are, after all, merely
another form of website, albeit one with easy-to-use software sitting
behind it.

The key lies in the impact of this software. Because it is easy to
use, you tend to write less formally, and more often. Blogs lend
themselves to a more confessional style of writing, and early business
bloggers say these unfiltered, unspun voices will make business
communication more transparent and, ultimately, possibly even make the
businesses themselves more profitable. Ultimately, honesty and
transparency will be demanded by customers, they say, and the demand
will be fulfilled by this kind of site.

That is the experience of Paul Woodhouse, one of Britain's earliest
and best business bloggers. Mr. Woodhouse runs the Tinbasher blog, a
site about Planters Direct � a supplier of stainless steel planters �
and its parent company, Butler Sheetmetal.

The site was named small business blog of the year in a worldwide
poll. After launching the blog, he says he "saw an immediate increase
in traffic" to the company's websites.

"Whereas the existing Butler Sheetmetal site saw maybe 10-20 visitors
a day, I soon found this had quadrupled in the first week with the
blog stats as well. I also saw an increase in bookmarks."








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